Question 1

Verizon employees who sell cellular phones and calling plans are evaluated based on their total sales per hour worked. This is a(n) ____ appraisal method.
A) objective
B) judgmental
C) subjective
D) performance-based
E) time-consuming

Accepted Answer

The evaluation is based on a measurable, quantitative factor (total sales per hour worked) making it an objective appraisal method.

Question 2

The Equal Pay Act applies directly to
A) discrimination based on age.
B) selection and promotion.
C) employee health and safety.
D) equal pay for equal work.
E) relations between a firm and a union.

Accepted Answer

The Equal Pay Act directly applies to ensuring equal pay for equal work, regardless of gender. It is aimed at preventing wage discrimination based on sex. It does not apply to age, selection and promotion, employee health and safety, or labor relations between firms and unions.

Question 3

If the superior's job with a particular employee during a performance appraisal is simply to sit and listen and then have open dialogue about all that the employee has shared, what type of performance appraisal interview is this?
A) Tell-and-listen
B) Problem-solving
C) Tell-and-sell
D) Objective
E) Judgmental

Accepted Answer

The answer of If the superior's job with a particular...

Question 4

If Jennifer is told by her superior that one of her goals for the year is to raise her sales figures by 10 percent over last year, she is being appraised using which type of method?
A) Subjective
B) Judgmental
C) Objective
D) Quantitative
E) Qualitative

Accepted Answer

Objective appraisal methods are based on quantifiable and measurable criteria such as sales figures, production levels, attendance records, and so on. In this case, Jennifer has been given a specific measurable goal of increasing her sales figures by 10 percent, making it an objective appraisal.

Question 5

Although she is aware that Tim's performance over the past year has not been quite up to standards, Daniella, his superior, left the impression on Tim after a performance appraisal interview that he is doing a great job and to keep up the good work. Daniella has a problem with
A) pointing out flaws in people.
B) verbally communicating with people.
C) discussing negative aspects of appraisals that may cause some discomfort for both parties.
D) being honest with people.
E) seeing the negative side of people because he is very optimistic and only sees good in people.

Accepted Answer

Daniella's failure to address Tim's performance issues during the performance appraisal interview shows that she has difficulty discussing negative aspects of appraisals that may cause discomfort for both parties. This can lead to problems in the long run, as Tim may not be aware of his shortcomings and may continue to underperform. It is important for managers to provide constructive feedback during performance appraisals, both positive and negative, to help employees improve and meet performance goals.

Question 6

The three types of performance feedback interviews are tell-and-listen, tell-and-sell, and
A) objective.
B) problem-solving.
C) judgmental.
D) MBO.
E) self-evaluative.

Accepted Answer

The question states that there are three types of performance feedback interviews, and then identifies two: tell-and-listen and tell-and-sell. Therefore, the answer must be the third type, which is not already named. Objective, judgmental, and MBO are not types of performance feedback interviews, and self-evaluative is a type of feedback given by the employee to themselves. Therefore, the correct answer is B) problem-solving.

Question 7

Legislation regarding HRM practices has been passed mainly to
A) promote job safety and to protect the rights of employers.
B) benefit politicians by decreasing unemployment, thus making them look good.
C) put small businesses that cannot afford to follow all the guidelines and policies set forth by government out of work.
D) ensure that men and women are paid equally for equal work.
E) protect the rights of employees, promote job safety, and eliminate discrimination in the workplace.

Accepted Answer

Legislation regarding HRM practices has been mainly passed to protect the rights of employees, promote job safety, and eliminate discrimination in the workplace. This is the most appropriate choice as the other options are either incorrect or do not encompass all the objectives of HRM legislation. Option A only mentions job safety and employer rights, while option B is an incorrect assumption. Option C is a biased thought and does not align with the purpose of HRM legislation. Option D only highlights the aspect of equal pay, whereas HRM legislation covers a broader range of issues related to employee rights and workplace equality.

Question 8

Global Industries has just issued new appraisal forms to all managers. The company has requested that each subordinate be rated according to how closely the appraisal describes the employee. One statement reads, "This employee is never late for work." The employee would be given a rating of any number from 1 (strongly agree) to 5 (strongly disagree). Global Industries' new form is an example of a(n) ____ appraisal method.
A) external
B) objective
C) judgmental
D) internal
E) infrequently used

Accepted Answer

The described appraisal method is judgmental because it relies on the subjective judgment of the manager to rate the employee based on how closely the statements describe the employee's behavior or performance.

Question 9

Performance feedback is most effective when managers
A) communicate tactfully and honestly with employees being appraised.
B) stress the feedback interview more than the evaluation interview.
C) stress positive performance and downplay negative performance.
D) stress the evaluation interview more than the feedback interview.
E) evaluate their subordinates on a daily basis.

Accepted Answer

Performance feedback is most effective when managers communicate tactfully and honestly with employees being appraised. This helps to build trust and understanding between the manager and employee, making the feedback more likely to be accepted and acted upon. Stressing the feedback interview more than the evaluation interview, and focusing on positive performance while downplaying negative performance may also be effective strategies, but they are not as important as communicating tactfully and honestly. Evaluating subordinates on a daily basis is not necessary or practical in most organizations.

Question 10

Title VII of the Civil Rights Act of 1964 addresses the issue of workplace discrimination based on all of the following except
A) age.
B) sex.
C) race.
D) color.
E) religion.

Accepted Answer

Title VII of the Civil Rights Act of 1964 specifically prohibits employment discrimination based on race, color, religion, sex, or national origin. While age discrimination is addressed by the Age Discrimination in Employment Act of 1967, it is not covered by Title VII.

Question 11

Mr. Pines thought Ms. Smith was the ideal employee. Smith was an impressive person and attended all social functions of the company. However, during the past year she had trouble meeting sales quotas. Nevertheless, on her performance appraisal, Pines rated Smith as one of the top salespeople. On hearing this, other salespeople complained that Pines must guard against ____ in rating Smith.
A) allowing poor performance on one activity to influence his overall judgment
B) allowing recent performance to be overemphasized
C) discriminating on the basis of gender
D) overemphasizing some issues and underemphasizing others
E) discriminating on the basis of race and age

Accepted Answer

Mr. Pines is overemphasizing Ms. Smith's social participation and underemphasizing her sales performance, leading to an imbalanced appraisal.

Question 12

Sandee recently applied for a full-time clerical position at a large distribution center. The manager with whom she spoke offered her $6.95 an hour to fill a clerk-typist position. Before accepting the position, she checked public laws and found that the manager, according to the ____, had offered her an hourly wage that was below the minimum wage.
A) Fair Labor Standards Act
B) Equal Pay Act
C) Civil Rights Act.
D) Equal Pay Act,
E) Fair Labor Standards Act.,

Accepted Answer

The Fair Labor Standards Act (FLSA) establishes minimum wage, overtime pay, recordkeeping, and child labor standards for private and public sector employment. Sandee found that the manager's offered wage was below the minimum wage set by the FLSA, which is currently $7.25 per hour.

Question 13

Soon after an employee was appraised, Cesar Dominguez discussed the results, explaining the basis for presenting rewards and telling the employee how to improve performance. In so doing, Cesar is providing
A) performance feedback.
B) employee training.
C) job evaluation.
D) job analysis.
E) management development.

Accepted Answer

Cesar Dominguez is providing performance feedback by discussing the results of the employee's appraisal and explaining how to improve performance.

Question 14

After six months with the company, Betty's performance was evaluated by a graphic rating form. The ratings for each statement were added together to obtain her total score. In comparison with the other five employees in her unit, Betty received a very good performance appraisal. Betty experienced a(n) ____ appraisal method.
A) objective
B) external
C) internal
D) judgmental
E) infrequently used

Accepted Answer

The method described is judgmental because it involves subjective assessments by supervisors or managers rather than objective, measurable outcomes.

Question 15

Suppose DynaScan, makers of LED-based digital signage, found that women could assemble more signage parts than men during a shift. Therefore, women would be paid a higher weekly salary than men. This would be legal because
A) there is a difference in gender of the workers.
B) there is a difference in performance.
C) telephone assembly falls into a protected category under the Federal Communications Act of 1933.
D) the women are paid more than the men rather than the other way around.
E) none of the above; this is illegal under the Equal Pay Act.

Accepted Answer

It is legal to pay employees based on performance differences, and in this case, the performance difference is based on the ability to assemble more signage parts. Gender is not a relevant factor in this decision as it should be based on individual performance. Therefore, choice B is the best answer.

Question 16

There are three forms of performance feedback interviews. In the tell-and-sell approach, the
A) employee tells his superior how he thinks he has performed and tries to sell the superior on how great he is.
B) employee listens as the superior tells him how bad his performance over the past year has been, and then the superior attempts to get him to agree to leave the company.
C) superior tells the employee what his perception of the employee's performance has been, and then the employee tries to sell him on his view of his own performance.
D) superior tells the employee how great his performance has been, and then the superior tries to sell him on accepting a position in another department of the company.
E) superior tells the employee how good or bad the employee's performance has been and then attempts to persuade the employee to accept this evaluation.

Accepted Answer

The tell-and-sell approach involves the superior telling the employee how good or bad their performance has been and then attempting to persuade the employee to accept this evaluation. This approach is focused on the superior's perspective and attempts to persuade the employee to accept it.

Question 17

Of the different forms of performance feedback interviews, which is the one whereby both the superior and the employee conduct an appraisal on that employee?
A) Tell-and-sell
B) Problem-solving
C) Objective
D) Tell-and-listen
E) Judgmental

Accepted Answer

The tell-and-listen form of performance feedback interview is the one whereby both the superior and the employee conduct an appraisal on that employee.

Question 18

What is the problem-solving approach to performance feedback interviews?
A) This type of approach allows the employee to give herself her own performance evaluation and to set her own goals while discussing them with her superior.
B) In this type of interview, the employee may come to the superior at any time and ask how she is doing and express any problems she is having so that they might come up with solutions together.
C) This is when the superior has only negative results of a performance appraisal to discuss with her employee. Thus, they spend a great deal of time coming up with solutions to the many problems the employee is having.
D) In this approach, the superior conveys both the good and bad aspects of the appraisal with the employee, and she then offers the employee solutions for the areas needing improvement.
E) In this type of interview, the superior tells the employee what has been right and wrong, she gives the employee a chance to respond, and then they come up with agreed-upon solutions to the problems at hand.

Accepted Answer

The answer of What is the problem-solving approach to performance...

Question 19

Mr. Cole was due to give evaluations of his company's top managers in a few days. He had heard little from Tom Wilson, one of his sales managers, for the past eleven months. On looking over Tom's progress record, Cole saw that Tom usually met his monthly goals. Nevertheless, he was not an outstanding employee. However, this month Tom had submitted a marketing idea that tripled sales for five slow-moving products. When asked to name the outstanding sales manager of the year, Cole could not think of a person more worthy than Tom. Disappointed that they were overlooked, several top managers complained that, in his decision, Cole was
A) allowing poor performance on one activity to influence his overall judgment.
B) allowing recent performance to be overemphasized.
C) discriminating on the basis of gender.
D) overemphasizing some issues and underemphasizing others.
E) discriminating on the basis of race and age.

Accepted Answer

Mr. Cole's decision to name Tom as the outstanding sales manager of the year was based on his recent performance, specifically the marketing idea that tripled sales for five slow-moving products. This shows that Mr. Cole may have overemphasized Tom's recent performance and overlooked his overall performance as an employee. Therefore, choice B, allowing recent performance to be overemphasized, is the best answer. The other choices, such as discrimination based on gender, race, or age, or allowing poor performance on one activity to influence overall judgment, are not supported by the information given in the passage.

Question 20

Which of the following laws of the 1930s, 1960s, and 1970s was enacted to enforce the same rate of pay for similar effort, skill, and responsibility in a job position?
A) The Fair Labor Standards Act
B) The Equal Pay Act
C) The Civil Rights Act
D) The Employee Retirement Income Security Act
E) The National Labor Relations Act

Accepted Answer

The Equal Pay Act, enacted in 1963, requires that employers pay men and women equally for doing the same work, which includes similar effort, skill, and responsibility in a job position. The Fair Labor Standards Act (1938) established a minimum wage and maximum workweek, while the Civil Rights Act (1964) prohibits discrimination on the basis of race, color, religion, sex, or national origin. The Employee Retirement Income Security Act (1974) and the National Labor Relations Act (1935) deal with employee benefits and collective bargaining rights, respectively, and do not specifically address pay equity.

Quiz 9: Attracting and Retaining the Best Employees

Verizon employees who sell cellular phones and calling plans are evaluated based on their total sales per hour worked. This is a(n) ____ appraisal method.

The Equal Pay Act applies directly to

If the superior's job with a particular employee during a performance appraisal is simply to sit and listen and then have open dialogue about all that the employee has shared, what type of performance appraisal interview is this?

If Jennifer is told by her superior that one of her goals for the year is to raise her sales figures by 10 percent over last year, she is being appraised using which type of method?

Although she is aware that Tim's performance over the past year has not been quite up to standards, Daniella, his superior, left the impression on Tim after a performance appraisal interview that he is doing a great job and to keep up the good work. Daniella has a problem with

The three types of performance feedback interviews are tell-and-listen, tell-and-sell, and

Legislation regarding HRM practices has been passed mainly to

Performance feedback is most effective when managers

Title VII of the Civil Rights Act of 1964 addresses the issue of workplace discrimination based on all of the following except

Soon after an employee was appraised, Cesar Dominguez discussed the results, explaining the basis for presenting rewards and telling the employee how to improve performance. In so doing, Cesar is providing

Suppose DynaScan, makers of LED-based digital signage, found that women could assemble more signage parts than men during a shift. Therefore, women would be paid a higher weekly salary than men. This would be legal because

There are three forms of performance feedback interviews. In the tell-and-sell approach, the

Of the different forms of performance feedback interviews, which is the one whereby both the superior and the employee conduct an appraisal on that employee?

What is the problem-solving approach to performance feedback interviews?

Which of the following laws of the 1930s, 1960s, and 1970s was enacted to enforce the same rate of pay for similar effort, skill, and responsibility in a job position?