Question 1

The personality that people project in public is their persona.

Accepted Answer

The persona is an individual's social facade, the front that reflects the role in life the individual is playing, or the personality that a person projects in public.

Question 2

Deciding which tasks are most important is called:
A)modification
B)teaching
C)prioritizing
D)procrastinating

Accepted Answer

The medical assistant is prioritizing tasks when he or she is deciding which tasks are most important.

Question 3

The medical assistant is not at fault if he or she displays a poor attitude after a reprimand from a supervisor.

Accepted Answer

The medical assistant must be able to control his or her attitude even in difficult times.

Question 4

Checking personal e-mail several times a day in the medical office is always acceptable.

Accepted Answer

Medical assistants should attend to personal business and e-mail on their own time, away from the office.

Question 5

Often the success of a business is directly related to effective communication.

Accepted Answer

The success of a business is directly related to good communication.Employees who have excellent communications skills are invaluable to the employer.

Question 6

Credibility is the perceived competence or character of a person.

Accepted Answer

One definition of credibility is the perceived competence or character of a person.

Question 7

Talk or a widely disseminated opinion with no discernible source, or a statement that is not known to be true, is called:
A)a rumor
B)libel
C)discrimination
D)slander

Accepted Answer

A rumor, by definition, is talk or a widely disseminated opinion with no discernible source, or a statement that is not known to be True.

Question 8

Probably the most important asset a medical assistant can offer the employer is:
A)confidentiality
B)teamwork
C)a good attitude
D)credibility

Accepted Answer

The most important asset the medical assistant can bring to the office is a good attitude.

Question 9

Faithfulness or allegiance to a cause, ideal, custom, institution, or product is called:
A)flexibility
B)courtesy
C)dependability
D)loyalty

Accepted Answer

Loyalty is faithfulness or allegiance to a cause, ideal, custom, institution, or product.

Question 10

A task that is noted as an E priority is probably a(n):
A)important task
B)task that should be done early in the day
C)errand
D)extra task for that day

Accepted Answer

A task noted as an "E" priority is usually an errand.

Question 11

Disobedience to authority is called:
A)morale
B)tenacity
C)insubordination
D)initiative

Accepted Answer

Insubordination is defined as a disobedience to authority.

Question 12

Legible, neat handwriting can make a huge difference in a lawsuit.

Accepted Answer

Legible handwriting can make a huge difference in medical liability lawsuits, because if the information in the medical record is completely legible, the physician and staff will be considered more credible and the record will state the course of care clearly.

Question 13

When medical assistants are able to adapt to various situations, they are considered to be:
A)dependable
B)flexible
C)courteous
D)loyal

Accepted Answer

A flexible medical assistant is one who is able to adapt to a wide variety of situations.

Question 14

In some cases, it is acceptable for the medical assistant to share personal difficulties with patients.

Accepted Answer

The professional medical assistant should never share personal problems and issues with patients.The focus should be on the patient at all times.

Question 15

The mental and emotional condition, enthusiasm, loyalty, or confidence of an individual or group with regard to the function or tasks at hand is called:
A)morale
B)tenacity
C)insubordination
D)initiative

Accepted Answer

Morale is defined as the mental and emotional condition, enthusiasm, loyalty, or confidence of an individual or group with regard to the function or tasks at hand.

Question 16

When patients have a problem, they should be referred to the person who knows the most about that particular situation.

Accepted Answer

Patients should be referred to the person in the medical facility who knows the most about their specific problem; this saves time and prevents repeated transfers..

Question 17

When medical assistants look for the opportunity to assist others, they are said to be:
A)taking initiative
B)flexible
C)courteous
D)dependable

Accepted Answer

The medical assistant who looks for opportunities to be helpful toward others, especially co-workers, is taking initiative.

Question 18

Personal baggage never interferes with the medical assistant's ability to perform job duties.

Accepted Answer

Personal baggage may interfere with the medical assistant's ability to perform job duties and must be overcome so that full attention can be given to the patients.

Question 19

A task that is noted as a B priority:
A)must be done today
B)should be done today
C)could be done today
D)is not a real priority

Accepted Answer

"A" priority tasks must be done today, whereas "B" priority tasks should be done today.

Question 20

Medical assistants should never trade or rotate their duties, even with the permission of the office manager.

Accepted Answer

If the supervisor or office manager agrees, medical assistants may enjoy trading or rotating duties.

Quiz 4: Professional Behavior in the Workplace

The personality that people project in public is their persona.

Deciding which tasks are most important is called:

The medical assistant is not at fault if he or she displays a poor attitude after a reprimand from a supervisor.

Checking personal e-mail several times a day in the medical office is always acceptable.

Often the success of a business is directly related to effective communication.

Credibility is the perceived competence or character of a person.

Talk or a widely disseminated opinion with no discernible source, or a statement that is not known to be true, is called:

Probably the most important asset a medical assistant can offer the employer is:

Faithfulness or allegiance to a cause, ideal, custom, institution, or product is called:

A task that is noted as an E priority is probably a(n) :

Disobedience to authority is called:

Legible, neat handwriting can make a huge difference in a lawsuit.

When medical assistants are able to adapt to various situations, they are considered to be:

In some cases, it is acceptable for the medical assistant to share personal difficulties with patients.

The mental and emotional condition, enthusiasm, loyalty, or confidence of an individual or group with regard to the function or tasks at hand is called:

When patients have a problem, they should be referred to the person who knows the most about that particular situation.

When medical assistants look for the opportunity to assist others, they are said to be:

Personal baggage never interferes with the medical assistant's ability to perform job duties.

A task that is noted as a B priority:

Medical assistants should never trade or rotate their duties, even with the permission of the office manager.