Question 1

Hyo runs an ice cream store with her family. As the weather turns colder, they need to look at their projections for the colder months and what the cash flow will look like. This is an example of a(n):
A)Accounting Business Process
B)Finance Business Process
C)Marketing Business Process
D)Production Business Process
E)Management Information Systems Business Process

Accepted Answer

Looking at projections and cash flow is a key aspect of finance, which involves managing the monetary resources of a business. Accounting involves recording and analyzing financial transactions, marketing involves promoting and selling products, production involves creating goods or services, and management information systems involve using technology to manage data and information within a business.

Question 2

For many organizations, business process reengineering___________.
A)is easy to implement
B)is not disruptive to implement
C)has little impact on the organization's facilities
D)is inexpensive
E)has a major impact on the corporate culture.

Accepted Answer

Business process reengineering involves fundamental changes to the organization's processes and structure, which can have a significant impact on the corporate culture. This is because employees may need to adjust to new ways of working, and there may be resistance to change. BPR requires the organization to facilitate a cultural shift in order to achieve success. The other choices are incorrect as BPR is typically difficult, disruptive, and expensive to implement, and can impact the organization's facilities.

Question 3

___________ is a management technique that includes methods and tools to support the design, analysis, implementation management and optimization of business processes.
A)BPM
B)BPR
C)Cross-Functional Processes
D)None of the choices is correct

Accepted Answer

BPM or Business Process Management is a technique that involves a set of methods and tools to facilitate various aspects of business process management, such as process analysis, design, implementation, optimization, and monitoring. It is a holistic approach that focuses on improving business performance by enhancing the efficiency, agility, and effectiveness of business processes. BPM involves a continuous improvement cycle that involves identifying key performance indicators, analyzing process performance, optimizing processes, and monitoring progress towards organizational goals.

Question 4

The fulfillment process is triggered when _______________ receives a purchase order.
A)a vendor
B)the sales department
C)the warehouse
D)accounting

Accepted Answer

The sales department typically triggers the fulfillment process when it receives a purchase order, as this department is responsible for managing orders and customer relationships.

Question 5

Hyo runs an ice cream store with her family. Which of the following is not a component of their fulfillment process?
A)Sending an order to their supplier
B)Taking an order for a custom-made ice cream cake
C)Obtaining the ingredients for a custom-made ice cream cake
D)Scheduling the production of ice cream
E)Collecting payment for a custom-made ice cream cake

Accepted Answer

Sending an order to their supplier is part of the procurement process, not the fulfillment process, which involves completing customer orders.

Question 6

Which of the following statements is false?
A)BPM begins with process modeling.
B)Process modeling is a graphical depiction of all the steps in a process. 
C)BPM uses Web-enabled technologies for user interfaces.
D)Business activity monitoring is used to measure and manage business processes.
E)Business activity monitoring is a type of scheduled reporting.

Accepted Answer

Business activity monitoring is not a type of scheduled reporting, rather it is a real-time monitoring and analysis of business processes to identify any deviations from expected performance or inefficiencies.

Question 7

Hyo runs an ice cream store with her family. Before anyone uses the sales terminal he/she must enter in a password. This is an example of a(n):
A)Accounting Business Process
B)Finance Business Process
C)Marketing Business Process
D)Production Business Process
E)Management Information Systems Business Process

Accepted Answer

This is an example of a management information systems business process, as the password requirement serves as a security measure for accessing the sales terminal and protects the information in the system.

Question 8

Hyo runs an ice cream store with her family. They run a Frequent Scoop program. Each time the card holder gets a cone/dish of ice cream, the card is punched. The eleventh cone/dish is free. This is an example of a(n):
A)Accounting Business Process
B)Finance Business Process
C)Marketing Business Process
D)Production Business Process
E)Management Information Systems Business Process

Accepted Answer

The Frequent Scoop program is a marketing business process aimed at increasing customer loyalty and retention.

Question 9

Which of the following statements is false?
A)BPM is a task-oriented approach.
B)BPM can help companies reduce costs.
C)BPM can help companies increase revenue.
D)BPM can improve customer satisfaction.
E)BPM can improve organizational flexibility.

Accepted Answer

BPM is a process-oriented approach, not task-oriented. Its main focus is on improving and managing business processes across the organization.

Question 10

Hyo runs an ice cream store with her family. Which of the following activities is not a component of their procurement process?
A)Send an order to a supplier
B)Decide what to order
C)Record daily sales revenue
D)Record goods received
E)Send a check to a supplier

Accepted Answer

Recording daily sales revenue is a component of the sales process, not the procurement process. The other options (sending an order to a supplier, deciding what to order, recording goods received, and sending a check to a supplier) are all components of the procurement process.

Question 11

Many organizations prefer ______ because it is less risky and less costly than ______.
A)BPR; BPI
B)BPR; BPM
C)BPI; BPR
D)BPI; BPM

Accepted Answer

Many organizations prefer Business Process Improvement (BPI) because it is less risky and less costly than Business Process Reengineering (BPR). BPI focuses on improving existing processes, while BPR involves a complete overhaul of the existing processes. BPI is a gradual and continuous process, whereas BPR is a radical change that could lead to major disruptions and resistance from employees. Thus, BPI is a better choice for organizations looking to make gradual improvements in their business processes without disrupting their operations.

Question 12

Hyo runs an ice cream store with her family. At the end of each shift, the manager reconciles the cash in the drawer and the total amount charged to the sales amount for the shift. This is an example of a(n):
A)Accounting Business Process
B)Finance Business Process
C)Marketing Business Process
D)Production Business Process
E)Management Information Systems Business Process

Accepted Answer

The process described involves reconciling cash and sales, which is a core function of accounting. Finance typically involves managing investments, loans, and other financial assets. Marketing involves promoting and selling products or services. Production involves creating goods or services. Management information systems involve managing computer systems and technology to support business processes.

Question 13

Which of the following statements is false?
A)BPM begins with process modeling.
B)Process modeling is a graphical depiction of all the steps in a process.
C)BPM uses Web-enabled technologies for user interfaces.
D)Business activity monitoring is used to measure and manage business processes.
E)Business activity monitoring is a type of scheduled reporting.

Accepted Answer

Business activity monitoring is not a type of scheduled reporting. It is a real-time monitoring tool that tracks business processes and provides alerts or notifications when specific events or thresholds are reached.

Question 14

The procurement process is comprised of ______ steps that are completed in _____ different functional areas of the firm.
A)three, three
B)six, three
C)five, three
D)six, six
E)five, five
F)None of the choices are correct

Accepted Answer

The answer of The procurement process is comprised of ______...

Question 15

Information systems play a vital role in which of the following functions?
A)Executing the process
B)Capturing and storing process data
C)Monitoring process performance
D)All of the choices are correct

Accepted Answer

Information systems play a vital role in executing the process, capturing and storing process data, and monitoring process performance. Therefore, all of the choices are correct.

Question 16

Hyo runs an ice cream store with her family. Which of the following activities is a component of their procurement process?
A)Recording their daily sales revenue
B)Sending an order to their sugar supplier
C)Making the ice cream
D)Setting up an employee schedule
E)Generating an invoice for their supplier

Accepted Answer

Procurement refers to the process of acquiring goods and services from external sources, such as suppliers. Sending an order to their sugar supplier is part of the procurement process, as it involves acquiring a key ingredient for their ice cream business. Recording sales revenue, making the ice cream, setting up schedules, and generating invoices are not directly related to procurement.

Question 17

Which of the following is not one of the 5 basic phases of a successful BPI project?
A)define phase
B)measure phase
C)process modeling phase
D)control phase
E)analysis phase

Accepted Answer

The five basic phases of a successful BPI project are commonly referred to as DMAIC - Define, Measure, Analyze, Improve, and Control. Process modeling is not considered a separate phase in DMAIC methodology.

Question 18

Hyo runs an ice cream store with her family. Which of the following activities is a component of their fulfillment process?
A)Receiving goods from their supplier
B)Making ice cream
C)Recording daily sales revenue
D)Recording goods received
E)Making a custom-order ice cream cake

Accepted Answer

The answer of Hyo runs an ice cream store with...

Question 19

Hyo runs an ice cream store with her family. She told you that because they are small and just have the one store, they really don't need any information systems to support their business processes. Which of the following is not an example of how information systems could support the store's business processes?
A)Evaluate staffing decisions based on sales.
B)Deciding when to hold sales training.
C)Capturing data about sales of flavors throughout the day.
D)Being able to compare purchase orders to products received.

Accepted Answer

Information systems could support the store's business processes by capturing data about sales, evaluating staffing decisions based on sales, and being able to compare purchase orders to products received. Deciding when to hold sales training, however, does not necessarily require the use of an information system, as it can be determined through other means such as performance evaluations, customer feedback, or market research.

Question 20

Hyo runs an ice cream store with her family. At the end of each week, they do a physical count of inventory. This is an example of a(n):
A)Accounting Business Process
B)Finance Business Process
C)Marketing Business Process
D)Production Business Process
E)Management Information Systems Business Process

Accepted Answer

The answer of Hyo runs an ice cream store with...

Quiz 15: Plug It in 7 Protecting Your Information Assets

Hyo runs an ice cream store with her family. As the weather turns colder, they need to look at their projections for the colder months and what the cash flow will look like. This is an example of a(n) :

For many organizations, business process reengineering___________.

___________ is a management technique that includes methods and tools to support the design, analysis, implementation management and optimization of business processes.

The fulfillment process is triggered when _______________ receives a purchase order.

Hyo runs an ice cream store with her family. Which of the following is not a component of their fulfillment process?

Which of the following statements is false?

Hyo runs an ice cream store with her family. Before anyone uses the sales terminal he/she must enter in a password. This is an example of a(n) :

Hyo runs an ice cream store with her family. They run a Frequent Scoop program. Each time the card holder gets a cone/dish of ice cream, the card is punched. The eleventh cone/dish is free. This is an example of a(n) :

Which of the following statements is false?

Hyo runs an ice cream store with her family. Which of the following activities is not a component of their procurement process?

Many organizations prefer because it is less risky and less costly than .

Hyo runs an ice cream store with her family. At the end of each shift, the manager reconciles the cash in the drawer and the total amount charged to the sales amount for the shift. This is an example of a(n) :

Which of the following statements is false?

The procurement process is comprised of __ steps that are completed in _ different functional areas of the firm.

Information systems play a vital role in which of the following functions?

Hyo runs an ice cream store with her family. Which of the following activities is a component of their procurement process?

Which of the following is not one of the 5 basic phases of a successful BPI project?

Hyo runs an ice cream store with her family. Which of the following activities is a component of their fulfillment process?

Hyo runs an ice cream store with her family. At the end of each week, they do a physical count of inventory. This is an example of a(n) :