Sarah recently purchased a decorative pin from a web site. The pin arrived slightly damaged and since the packaging itself was not damaged; Sarah assumed it was shipped damaged and called to complain. The person who answered the phone was very rude and unwilling to believe Sarah or to give her a refund. Sarah decided to use social computing to broadcast her complaint. Which of the following would be the most effective?
A)Twitter
B)Facebook
C)Blogging
D)the company's web site
E)a wiki

Question

Quizplus · Accepted Answer

Twitter is a real-time and widely used social media platform, which can make Sarah's tweet or complaint easily searchable and accessible to a large number of people who may be interested in or affected by similar issues. Moreover, the platform's brevity requirement can help Sarah to craft a concise and pointed message that can grab the attention of the company's customer service team and other potential customers. Additionally, Twitter can sometimes generate a stronger response from companies that prioritize their public image and reputation, which may help Sarah to get the refund or compensation she deserves.

Sarah Recently Purchased a Decorative Pin from a Web Site