In the past, customer data have been located all over the company, typically in the functional areas.
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Q1: Transactional CRM systems provide interactive communication with
Q2: For purposes of efficiency, customer data are
Q10: Haya noticed that college students needed to
Q12: Haya noticed that college students needed to
Q12: Operational CRM systems support the front-office business
Q15: Collaborative CRM systems provide interaction with customers
Q16: Properly designed CRM systems provide a single,
Q17: The basic idea of CRM is to
Q19: Today, customers are becoming increasingly powerful.
Q33: Which of the following is not a
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