Haya noticed that college students needed to dress up for presentations, but they never seemed to have any ties, or at least not very nice ones. She decided to set up a tie store on her campus and offer sports-themed ties as well as solid colored ties in her school colors. She can put an announcement on the school's monitors that would display in the dining halls and student union.
Haya needs to decide on her CRM strategy before she can select her CRM systems.

Question

Haya noticed that college students needed to dress up for presentations, but they never seemed to have any ties, or at least not very nice ones. She decided to set up a tie store on her campus and offer sports-themed ties as well as solid colored ties in her school colors. She can put an announcement on the school's monitors that would display in the dining halls and student union. 
Haya needs to decide on her CRM strategy before she can select her CRM systems.

Quizplus · Accepted Answer

Haya needs to determine how she will manage customer relationships and interactions before selecting a CRM system. This includes deciding on her target audience, communication channels, and customer service approach.

Haya Noticed That College Students Needed to Dress Up for Presentations