Service industries employ an increasing percent of the workforce.
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Q13: Manufacturers do not view customer service as
Q14: The functional field approach requires identification of
Q15: Elements that qualify to be part of
Q16: Goals and strategies must be congruent and
Q17: The functional field approach is essential for
Q19: Care should be taken to avoid stereotyping
Q20: Jobs in the service industries pay better
Q21: The systems point of view requires consideration
Q22: In the airline industry,total fixed costs decrease
Q23: Growing recognition of the importance of the
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