The _____ dimension relates to the customers' perceptions of the product's quality and value received for monies paid.
A)durability
B)perceived quality
C)reliability
D)performance

Question

Quizplus · Accepted Answer

Perceived quality is directly related to customers' perceptions of a product's quality and value for money. This dimension includes customers' evaluations of the overall product quality, design, features, brand reputation, and any other factors that affect their perception of the value received for money paid. Durability, reliability, and performance are important dimensions of product quality, but they are not directly related to customers' perceptions of value for money.

The _____ Dimension Relates to the Customers' Perceptions of the Product's