Question 1

Many business application software vendors are pushing the use of _____ for SME to help them acquire, use, and benefit from new technology while avoiding much of the associated complexity and high start-up costs.
A) hosted software model
B) ERP systems
C) open source code
D) CRM

Accepted Answer

The hosted software model, also known as Software as a Service (SaaS), allows SMEs to use software applications over the internet, without having to invest in expensive hardware or IT infrastructure. This model is known for its flexibility, scalability, and pay-as-you-go pricing structure, making it an attractive option for SMEs looking to adopt new technology without the associated complexity and high start-up costs. ERP systems and CRM are specific types of business application software, while open source code is a development approach and not a solution recommended for all SMEs.

Question 2

More and more companies are using the ______ to capture and process transaction data from e-commerce applications.

Accepted Answer

The answer of More and more companies are using the...

Question 3

The traditional transaction processing systems that support the _____ business function include inventory control, purchase order processing, receiving, and accounts payable.

Accepted Answer

The answer of The traditional transaction processing systems that support...

Question 4

Manufacturing ERP systems follow a systemic process for developing a production plan that starts with _______.
A) cash flow forecasting
B) demand planning
C) inventory control
D) sales forecasting

Accepted Answer

The answer of Manufacturing ERP systems follow a systemic process...

Question 5

______ will help avoid a common cause of failed ERP implementation.
A) Keeping the scope of the implementation fluid so changes can be easily incorporated
B) Minimizing the time and dollars spent on training end users
C) Defining metrics to assess the progress of the project
D) Not requiring the full-time involvement of a business executive

Accepted Answer

Defining metrics to assess the progress of the project helps to ensure that the ERP implementation is on track and allows for early identification of potential problems. This can help prevent a common cause of failed ERP implementation, which is the lack of clear goals and the inability to measure progress towards them. Keeping the scope of the implementation fluid, minimizing training, and not requiring the full-time involvement of a business executive are all factors that can contribute to a failed implementation.

Question 6

The processes used by leading companies to complete a business process in the most efficient and effective manner are called _____.
A) current best approach
B) streamlined processes
C) best practices
D) process improvement

Accepted Answer

Best practices refer to the methods, techniques, and processes used by leading companies to complete a business process in the most efficient and effective manner. It involves identifying the most efficient methods used by other companies in the industry and adopting their practices to optimize the business process. Option A refers to the current best approach, which may not necessarily be the most efficient method. Option B refers to the implementation of a streamlined process but does not necessarily involve the adoption of the most efficient techniques. Option D refers to improving the current process but does not necessarily include the adoption of the best practices used by other leading companies.

Question 7

Transaction processing systems use a large amount of input and output data to update the official _____ of the company about orders, sales, customers, and so on.

Accepted Answer

The answer of Transaction processing systems use a large amount...

Question 8

CRM is used primarily by people in ______.
A) finance and accounting
B) product development and manufacturing
C) sales, marketing, and customer service
D) human resources, marketing, and finance

Accepted Answer

CRM stands for Customer Relationship Management, which implies that it is used by sales, marketing, and customer service professionals. They utilize CRM tools to manage customer interactions and improve relationships with current and potential customers. Hence, option C is the best choice. Options A, B, and D do not align with the primary purpose of CRM.

Question 9

The _____ refines the production plan defined by the demand management process to develop a detailed production schedule specifying details such as which item to produce first and when production should be switched from one item to another.
A) sales and operation plan
B) detailed scheduling plan
C) material requirement plan
D) none of the above

Accepted Answer

The detailed scheduling plan is the process that refines the production plan with detailed information on when and what to produce. The sales and operation plan determines the overall production plan, while the material requirement plan focuses on the necessary materials for production. None of the above options fully describe the process of refining the production plan into a detailed schedule.

Question 10

PLM software ______.
A) distributes data to only employees of the organization
B) provides data required for FDA and environmental compliance
C) secures data so that changes cannot be made early in the product design process
D) is frequently employed by non-manufacturing organizations

Accepted Answer

PLM software provides data required for FDA and environmental compliance, ensuring that products meet regulatory standards. Option A is not accurate as PLM software can distribute data to suppliers, partners, and customers as well. Option C is not entirely true since PLM allows changes to be made in the product design process, but it does track and manage those changes. Option D is also not accurate as PLM software is primarily used in manufacturing and engineering organizations.

Question 11

_____includes the planning, execution, and control of all activities involved in raw material sourcing and procurement, conversions of raw materials to finished products, and the warehousing and delivery of finished product to customers.
A) Enterprise resource planning
B) Materials requirement planning
C) Customer relationship management
D) Supply chain management

Accepted Answer

Supply chain management involves the entire process of delivering a product or service to the end customer, starting from sourcing raw materials, converting them into finished goods, storing them in warehouses, and delivering them to customers. Enterprise resource planning (ERP) is a software system that manages various business processes, including supply chain management. Materials requirement planning (MRP) is a subset of supply chain management that focuses on inventory management and production planning. Customer relationship management (CRM) is a strategy for managing interactions with customers and improving customer satisfaction.

Question 12

_____ involves reentering data that was not typed or scanned correctly.
A) data editing
B) data correction
C) data manipulation
D) data collection

Accepted Answer

Data correction involves making changes to data that was not initially entered or scanned correctly. This can involve reentering information or making manual corrections to errors. Data editing involves reviewing data for errors, but does not necessarily involve making corrections. Data manipulation involves changing data in various ways for analysis purposes. Data collection involves gathering and entering new data.

Question 13

A(n) _____ system is central to a system and ensures that information can be shared across all business functions and all levels of management to support running and managing of a business.
A) accounting
B) enterprise
C) order processing
D) purchasing

Accepted Answer

An enterprise system (also known as an enterprise resource planning or ERP system) is a software system that integrates all aspects of a business operation, including planning, inventory control, purchasing, accounting, and order processing. It is designed to share information across functions and promote seamless communication between departments, ensuring that all levels of management have access to the same data. Therefore, option B is the most appropriate answer. The other options (accounting, order processing, and purchasing) are all specific subsystems that may be included in an ERP system but are not the central system themselves.

Question 14

Purchasing uses the information from the _____ to place purchase orders for raw materials.
A) sales and operations plan
B) materials requirement plan
C) detailed scheduling plan
D) none of the above

Accepted Answer

The materials requirement plan provides the necessary information to purchasing to place purchase orders for raw materials. The sales and operations plan and detailed scheduling plan are used for different aspects of operations management.

Question 15

The _____ plan takes demand and current inventory levels into account and determines specific product items that need to be produced and when in order to meet the forecast future demand.
A) sales and operation plan
B) demand plan
C) detailed scheduling plan
D) material requirement plan

Accepted Answer

The sales and operation plan takes demand and current inventory levels into account and determines specific product items that need to be produced and when in order to meet the forecast future demand.

Question 16

By upgrading and standardizing on its technology infrastructure, an organization can _____.
A) eliminate a hodgepodge of multiple hardware platforms,operating systems, and databases
B) reduce ongoing hardware and software maintenance
C) reduce the training load for those people who must support the infrastructure
D) all of the above

Accepted Answer

By upgrading and standardizing on its technology infrastructure, an organization can eliminate a hodgepodge of multiple hardware platforms, operating systems, and databases, reduce ongoing hardware and software maintenance, and also reduce the training load for those people who must support the infrastructure. Therefore, option D is the correct answer.

Question 17

With _____ processing, each transaction is processed immediately, without the delay of accumulating transactions into a batch.

Accepted Answer

The answer of With _____ processing, each transaction is processed...

Question 18

A(n) _____ is a set of coordinated and related activities that takes one or more types of input and creates an output of value to the customer of that process.

Accepted Answer

The answer of A(n) _____ is a set of coordinated...

Question 19

______ of nearly 200 ERP implementations worldwide evaluated were judged to be failures. Customization of a vendor's ERP system is often required to _____
A) About one-fourth
B) One-third
C) Half
D) Over half

Accepted Answer

The answer of ______ of nearly 200 ERP implementations worldwide...

Question 20

Many SMEs elect to implement _____ ERP systems.
A) proprietary
B) in-house developed
C) custom coded
D) open source

Accepted Answer

Open source ERP systems are often a good choice for SMEs due to their lower cost and flexibility. They also often have active communities and ongoing development, providing ongoing support and updates. Proprietary systems can be costly and may not be a good fit for every SME's needs. In-house developed and custom coded systems can be time-consuming and expensive to create and maintain.

Quiz 9: Enterprise Systems

Many business application software vendors are pushing the use of _____ for SME to help them acquire, use, and benefit from new technology while avoiding much of the associated complexity and high start-up costs.

More and more companies are using the ______ to capture and process transaction data from e-commerce applications.

The traditional transaction processing systems that support the _____ business function include inventory control, purchase order processing, receiving, and accounts payable.

Manufacturing ERP systems follow a systemic process for developing a production plan that starts with _______.

______ will help avoid a common cause of failed ERP implementation.

The processes used by leading companies to complete a business process in the most efficient and effective manner are called _____.

Transaction processing systems use a large amount of input and output data to update the official _____ of the company about orders, sales, customers, and so on.

CRM is used primarily by people in ______.

The _____ refines the production plan defined by the demand management process to develop a detailed production schedule specifying details such as which item to produce first and when production should be switched from one item to another.

PLM software ______.

_____includes the planning, execution, and control of all activities involved in raw material sourcing and procurement, conversions of raw materials to finished products, and the warehousing and delivery of finished product to customers.

_____ involves reentering data that was not typed or scanned correctly.

A(n) _____ system is central to a system and ensures that information can be shared across all business functions and all levels of management to support running and managing of a business.

Purchasing uses the information from the _____ to place purchase orders for raw materials.

The _____ plan takes demand and current inventory levels into account and determines specific product items that need to be produced and when in order to meet the forecast future demand.

By upgrading and standardizing on its technology infrastructure, an organization can _____.

With _____ processing, each transaction is processed immediately, without the delay of accumulating transactions into a batch.

A(n) _____ is a set of coordinated and related activities that takes one or more types of input and creates an output of value to the customer of that process.

______ of nearly 200 ERP implementations worldwide evaluated were judged to be failures. Customization of a vendor's ERP system is often required to _____

Many SMEs elect to implement _____ ERP systems.

__ of nearly 200 ERP implementations worldwide evaluated were judged to be failures. Customization of a vendor's ERP system is often required to _