Manuela has a problem. Her date has been late the last three times to pick her up and this upsets her. Tonight her date is late again. What should she say?
A) "I can't believe you are late for the fourth time. This really upsets me! Why are you always so late?"
B) Nothing right away as she is too upset. If he asks, "What's wrong?" just reply, "Nothing important."
C) "This is the fourth time you have been late. I want you to know how much this hurts me. Maybe the next time you can text me and let me know you are running late."
D) "This is the fourth time you have been late. I want you to know how much this hurts me. I wish you wouldn't disrespect me so much."

Question

Quizplus · Accepted Answer

Option C is the best choice as it addresses the issue without attacking the person. It communicates Manuela's feelings and suggests a solution for the future. Option A and D involve attacking the person, which may escalate the situation and not solve the underlying problem. Option B avoids the issue altogether and does not provide an opportunity for resolution.

Manuela Has a Problem