In the problem identification stage, as a mediator you should (1) acknowledge that a conflict exists, (2) maintain a neutral posture, and (3) explore options by focusing on the positions behind stated interests. Which statements are correct?
A) All the statements are correct.
B) Only statements 1 and 2 are correct.
C) Only statements 2 and 3 are correct.
D) Only statements 1 and 3 are correct.
E) None of the statements are correct.

Question

Quizplus · Accepted Answer

In the problem identification stage, a mediator should indeed acknowledge that a conflict exists (1) and maintain a neutral posture (2). However, the third statement is incorrect because mediators should focus on the interests behind stated positions, not the other way around. This approach helps in identifying the underlying needs or concerns that can lead to more effective problem-solving.

In the Problem Identification Stage, as a Mediator You Should