Your manager has just been told that the organization failed to meet its monthly goal. He responds, "We were just miscued and then stumbled a little. Next month will be entirely different." What characteristic of leading positive change does this manager exemplify?
A) Benchmarking to stakeholder expectations
B) Expressing compassion
C) Creating a new language
D) Articulating the left-brained side of the vision

Question

Quizplus · Accepted Answer

The manager is exemplifying "Creating a new language" by reframing the failure in a less negative light and suggesting a positive outlook for the future, which is a way to lead positive change by altering the narrative around events.

Your Manager Has Just Been Told That the Organization Failed