Creating a website so that customers can search for information instead of calling the company's offices and speaking to a customer-service representative is an e-business strategy designed to increase profit by
A) reducing revenues.
B) reducing expenses.
C) creating a new revenue stream.
D) increasing revenues.
E) creating more assets.

Question

Quizplus · Accepted Answer

By creating a website where customers can search for information, the company can reduce the expenses associated with hiring and training customer-service representatives. This strategy can also lead to increased efficiency, making it easier for customers to find the information they need and reducing the need for support staff. Overall, this can help the company increase profits by reducing costs.

Creating a Website So That Customers Can Search for Information