Anthony notices that his Discover Card statement gives the company's Web address (Discovercard.com)and directs him there to pay his bills and answer his questions.What e-business strategy is Discover employing with this reference to its website?
A) Increasing revenue streams
B) Decreasing expenses
C) Selling additional services such as fraud insurance
D) Reallocating its revenue stream
E) Decreasing revenue streams

Question

Quizplus · Accepted Answer

By directing customers to its website for bill payments and inquiries, Discover is likely reducing costs associated with customer service and paper billing, thus decreasing expenses.

Anthony Notices That His Discover Card Statement Gives the Company's