Jennifer compensated for the service failure by:
A)appearing anxious to rectify the situation.
B)explaining the process the resort uses to resolve complaints.
C)providing adequate compensation for the inconvenience.
D)asking employees to quickly solve the problem at the spa.
E)listening to the clients' complaint and promising that it would not be repeated again.

Question

Quizplus · Accepted Answer

Providing adequate compensation for the inconvenience is the best choice to compensate for the service failure. This will help to mitigate the negative experience of the customer and show that the organization values their business. Options A, B, D, and E are also important, but compensation is the most impactful solution.

Jennifer Compensated for the Service Failure By