Fresh Florists caters to different customers' needs based on the occasion and allows its employees to manage customers independently.The employees can make suggestions to customers regarding decorations and can also make decisions that are in the best interest of the customers and the company.The approach used by Fresh Florists shows that it is trying to close the delivery gap by:
A)providing rewards for excellent service.
B)using technology for delivering the services.
C)providing training to its employees.
D)empowering its service providers.
E)evaluating service quality.

Question

Quizplus · Accepted Answer

Empowering its service providers is the approach used by Fresh Florists to manage customers independently, make suggestions, and decisions. This helps in bridging the delivery gap as customers get personalized service and their needs are met efficiently.

Fresh Florists Caters to Different Customers' Needs Based on the Occasion