A beach resort has state-of-the-art barbeque equipment and an experienced cook to serve grilled food to customers.However, many customers feel that the grilled food does not always taste the same, even though the cook uses the same technique.Which of the following service characteristics is best demonstrated in this scenario?
A)Intangibility
B)Inconsistency
C)Perishability
D)Inseparability
E)Invariability

Question

Quizplus · Accepted Answer

Inconsistency is demonstrated in this scenario because even though the cook uses the same technique to grill the food, the taste is not always the same, indicating a lack of consistency.

A Beach Resort Has State-Of-The-Art Barbeque Equipment and an Experienced