Which of the following strategies employed by the resort allowed Jennifer to compensate for the delivery gap?
A)Evaluating service quality
B)Empowering employees
C)Providing incentives to employees
D)Replacing people with machines
E)Achieving goals through training

Question

Quizplus · Accepted Answer

Empowering employees allows them to make decisions and take actions that can directly address and compensate for any service delivery gaps, leading to improved customer satisfaction.

Which of the Following Strategies Employed by the Resort Allowed