In a service failure situation, some customers just needs to be heard.

Question

Quizplus · Accepted Answer

This is true. In some cases, customers who have experienced a service failure simply want to be heard, and feel that their concerns and complaints have been acknowledged by the company. This can be an important part of the overall process of resolving the issue and repairing the relationship between the customer and the company. However, it is important to note that simply listening to customers may not always be enough, and may need to be followed up with concrete actions to address any issues and ensure customer satisfaction.

In a Service Failure Situation, Some Customers Just Needs to Be