Strategic and tactical decisions in a customer-oriented organization should be made:
A)cross-functionally and cross-divisionally.
B)by the marketing department.
C)by the services department.
D)by the customer relations department.

Question

Quizplus · Accepted Answer

In a customer-oriented organization, decisions should be made cross-functionally and cross-divisionally to ensure that all aspects of the business are aligned with the needs and wants of the customer. This includes input from marketing, services, customer relations, and other relevant departments to create a cohesive strategy that puts the customer first. Making decisions solely in one department can lead to a siloed approach that may not reflect the overall needs of the customer.

Strategic and Tactical Decisions in a Customer-Oriented Organization Should Be