Customers who fall under the hostage group exhibit high switching rates and low commitment to your products.

Name: Customers who fall under the hostage group exhibit high switching rates and low commitment to your products.
Brand: Quizplus
Rating: 4.8 (45 reviews)

Question

Quizplus · Accepted Answer

Customers in the hostage group exhibit low switching rates due to barriers that prevent them from leaving, but they also show low commitment because their loyalty is not based on satisfaction but on the lack of alternatives.

Customers Who Fall Under the Hostage Group Exhibit High Switching