Quality of a service is not dependent on the customer's perceptions of the physical evidences.

Question

Quizplus · Accepted Answer

The quality of a service can be influenced by the physical evidences that the customer perceives, such as the cleanliness of the facility, the appearance of the employees providing the service, and the quality of the materials or equipment used. These physical evidences can contribute to the customer's overall perception of the service quality.

Quality of a Service Is Not Dependent on the Customer's