Because services are characterized by the inseparability of production and consumption,service organizations must be physically present when the service is delivered or engage others to be present.

Question

Quizplus · Accepted Answer

The inseparability of production and consumption in services means that the service provider needs to be physically present when the service is delivered or engage others to be present. This is true for most service industries such as healthcare, hospitality, and consulting. However, there are some exceptions such as online services where the service provider does not need to be physically present during consumption.

Because Services Are Characterized by the Inseparability of Production and Consumption,service