Which of the following completes the sentence,'______ refers to the actions an organization takes to correct mishaps and win back dissatisfied customers'?
A)Reputation recovery
B)Service recovery
C)Customer recovery
D)Public relations recovery
E)None of these

Question

Quizplus · Accepted Answer

Service recovery refers to the actions taken by an organization to correct mishaps and win back dissatisfied customers. It involves acknowledging the issue, apologizing, taking corrective actions, and ensuring customer satisfaction. Reputation recovery, customer recovery, and public relations recovery are not commonly used terms for this concept, although they may be related. Option E is incorrect as one of the choices given is the best answer.

Which of the Following Completes the Sentence,'______ Refers to the Actions