Question 1

Arbex Manufacturing allows its employees to file formal complaints against the managers,managerial actions,and violations of agreements.Employees are required to fill out a form to file a complaint.Such complaints are called ________.

Accepted Answer

A)Grievance is a formal complaint against an employer. The given case describes the procedures for filing a grievance.
B)Grievance is a formal complaint against an employer. The given case describes the procedures for filing a grievance.
C)Grievance is a formal complaint against an employer. The given case describes the procedures for filing a grievance.
D)Grievance is a formal complaint against an employer. The given case describes the procedures for filing a grievance.
E)Grievance is a formal complaint against an employer. The given case describes the procedures for filing a grievance.

Question 2

________ is a temporary work stoppage aimed at forcing management to accept union demands.

Accepted Answer

A)A strike is a temporary work stoppage aimed at forcing management to accept union demands. The most powerful weapon that organized labor can use is the strike.
B)A strike is a temporary work stoppage aimed at forcing management to accept union demands. The most powerful weapon that organized labor can use is the strike.
C)A strike is a temporary work stoppage aimed at forcing management to accept union demands. The most powerful weapon that organized labor can use is the strike.
D)A strike is a temporary work stoppage aimed at forcing management to accept union demands. The most powerful weapon that organized labor can use is the strike.
E)A strike is a temporary work stoppage aimed at forcing management to accept union demands. The most powerful weapon that organized labor can use is the strike.

Question 3

Which of the following is a valid observation of arbitrators?

Accepted Answer

A)Most arbitrators are chosen on a case-by-case basis, but in some instances, a union and an employer agree to a permanent arbitrator to hear grievances throughout the life of the contract.
B)Most arbitrators are chosen on a case-by-case basis, but in some instances, a union and an employer agree to a permanent arbitrator to hear grievances throughout the life of the contract.
C)Most arbitrators are chosen on a case-by-case basis, but in some instances, a union and an employer agree to a permanent arbitrator to hear grievances throughout the life of the contract.
D)Most arbitrators are chosen on a case-by-case basis, but in some instances, a union and an employer agree to a permanent arbitrator to hear grievances throughout the life of the contract.
E)Most arbitrators are chosen on a case-by-case basis, but in some instances, a union and an employer agree to a permanent arbitrator to hear grievances throughout the life of the contract.

Question 4

The term strikebreakers refers to ________.

Accepted Answer

A)Strikebreakers are nonunion workers hired to do the jobs of striking workers. Management can legally use strikebreakers.
B)Strikebreakers are nonunion workers hired to do the jobs of striking workers. Management can legally use strikebreakers.
C)Strikebreakers are nonunion workers hired to do the jobs of striking workers. Management can legally use strikebreakers.
D)Strikebreakers are nonunion workers hired to do the jobs of striking workers. Management can legally use strikebreakers.
E)Strikebreakers are nonunion workers hired to do the jobs of striking workers. Management can legally use strikebreakers.

Question 5

Which of the following statements is TRUE of the long-term trends observed in organized labor?

Accepted Answer

A)The long-term trend has been against unions, at least in the private sector. True to the often combative nature of the relationship, each side blames the decline of organized labor on the other.
B)The long-term trend has been against unions, at least in the private sector. True to the often combative nature of the relationship, each side blames the decline of organized labor on the other.
C)The long-term trend has been against unions, at least in the private sector. True to the often combative nature of the relationship, each side blames the decline of organized labor on the other.
D)The long-term trend has been against unions, at least in the private sector. True to the often combative nature of the relationship, each side blames the decline of organized labor on the other.
E)The long-term trend has been against unions, at least in the private sector. True to the often combative nature of the relationship, each side blames the decline of organized labor on the other.

Question 6

Labor unions place a high priority on ________.

Accepted Answer

A)With their influence based on having a collective voice, unions place a high priority on recruiting and retaining members.
B)With their influence based on having a collective voice, unions place a high priority on recruiting and retaining members.
C)With their influence based on having a collective voice, unions place a high priority on recruiting and retaining members.
D)With their influence based on having a collective voice, unions place a high priority on recruiting and retaining members.
E)With their influence based on having a collective voice, unions place a high priority on recruiting and retaining members.

Question 7

Which of the following statements is TRUE of employee grievance?

Accepted Answer

A)If an employee or a union believes an employer is not abiding by the terms of a collective bargaining agreement, most agreements specify procedures for filing a grievance, a formal complaint against the employer.
B)If an employee or a union believes an employer is not abiding by the terms of a collective bargaining agreement, most agreements specify procedures for filing a grievance, a formal complaint against the employer.
C)If an employee or a union believes an employer is not abiding by the terms of a collective bargaining agreement, most agreements specify procedures for filing a grievance, a formal complaint against the employer.
D)If an employee or a union believes an employer is not abiding by the terms of a collective bargaining agreement, most agreements specify procedures for filing a grievance, a formal complaint against the employer.
E)If an employee or a union believes an employer is not abiding by the terms of a collective bargaining agreement, most agreements specify procedures for filing a grievance, a formal complaint against the employer.

Question 8

________ is a union weapon where union members and sympathizers refuse to buy or handle the product of a target company.

Accepted Answer

A)A less direct union weapon than the strike is the boycott, in which union members and sympathizers refuse to buy or handle the product of a target company.
B)A less direct union weapon than the strike is the boycott, in which union members and sympathizers refuse to buy or handle the product of a target company.
C)A less direct union weapon than the strike is the boycott, in which union members and sympathizers refuse to buy or handle the product of a target company.
D)A less direct union weapon than the strike is the boycott, in which union members and sympathizers refuse to buy or handle the product of a target company.
E)A less direct union weapon than the strike is the boycott, in which union members and sympathizers refuse to buy or handle the product of a target company.

Question 9

In collective bargaining,a mediator is a(n)________.

Accepted Answer

A)Mediation refers to bringing in an impartial third party to study the situation, explore new options, improve communication, and make recommendations for resolution of the differences. The third party is called a mediator.
B)Mediation refers to bringing in an impartial third party to study the situation, explore new options, improve communication, and make recommendations for resolution of the differences. The third party is called a mediator.
C)Mediation refers to bringing in an impartial third party to study the situation, explore new options, improve communication, and make recommendations for resolution of the differences. The third party is called a mediator.
D)Mediation refers to bringing in an impartial third party to study the situation, explore new options, improve communication, and make recommendations for resolution of the differences. The third party is called a mediator.
E)Mediation refers to bringing in an impartial third party to study the situation, explore new options, improve communication, and make recommendations for resolution of the differences. The third party is called a mediator.

Question 10

Robert Plantations has more than 500 employees.The employees announce a strike to pressure the management to provide a salary hike.However,the management is defiant and thinks that the salaries are adequate for the job that employees are doing.The management uses replacement workers to detriment the strike.In this case,the management is using ________ to put pressure on employees.

Accepted Answer

A)Strikebreakers are nonunion workers hired to do the jobs of striking workers. Management can legally use strikebreakers.
B)Strikebreakers are nonunion workers hired to do the jobs of striking workers. Management can legally use strikebreakers.
C)Strikebreakers are nonunion workers hired to do the jobs of striking workers. Management can legally use strikebreakers.
D)Strikebreakers are nonunion workers hired to do the jobs of striking workers. Management can legally use strikebreakers.
E)Strikebreakers are nonunion workers hired to do the jobs of striking workers. Management can legally use strikebreakers.

Question 11

________ is an escalating process of discipline that gives employees several opportunities to correct performance problems before being terminated.

Accepted Answer

A)Progressive discipline is an escalating process of discipline that gives employees several opportunities to correct performance problems before being terminated.
B)Progressive discipline is an escalating process of discipline that gives employees several opportunities to correct performance problems before being terminated.
C)Progressive discipline is an escalating process of discipline that gives employees several opportunities to correct performance problems before being terminated.
D)Progressive discipline is an escalating process of discipline that gives employees several opportunities to correct performance problems before being terminated.
E)Progressive discipline is an escalating process of discipline that gives employees several opportunities to correct performance problems before being terminated.

Question 12

Which of the following terms refers to a court order that requires one side in a dispute to refrain from or engage in a particular action?

Accepted Answer

A)An injunction is a court order that requires one side in a dispute to refrain from or engage in a particular action. The NLRB has the authority to ask federal courts to issue injunctions aimed at halting unfair labor practices while a dispute is moving through the board's resolution process.
B)An injunction is a court order that requires one side in a dispute to refrain from or engage in a particular action. The NLRB has the authority to ask federal courts to issue injunctions aimed at halting unfair labor practices while a dispute is moving through the board's resolution process.
C)An injunction is a court order that requires one side in a dispute to refrain from or engage in a particular action. The NLRB has the authority to ask federal courts to issue injunctions aimed at halting unfair labor practices while a dispute is moving through the board's resolution process.
D)An injunction is a court order that requires one side in a dispute to refrain from or engage in a particular action. The NLRB has the authority to ask federal courts to issue injunctions aimed at halting unfair labor practices while a dispute is moving through the board's resolution process.
E)An injunction is a court order that requires one side in a dispute to refrain from or engage in a particular action. The NLRB has the authority to ask federal courts to issue injunctions aimed at halting unfair labor practices while a dispute is moving through the board's resolution process.

Question 13

A new union is formed through a certification election in Alberco Manufacturing.The company and the union fail to reach an agreement in collective bargaining.Both parties appoint a panel of judges to oversee the discussions and agree that the decision of the panel will be binding.This solution is an example of ________.

Accepted Answer

A)Arbitration is a decision process in which an impartial referee listens to both sides and then makes a judgment by accepting one side's view. The given situation describes arbitration.
B)Arbitration is a decision process in which an impartial referee listens to both sides and then makes a judgment by accepting one side's view. The given situation describes arbitration.
C)Arbitration is a decision process in which an impartial referee listens to both sides and then makes a judgment by accepting one side's view. The given situation describes arbitration.
D)Arbitration is a decision process in which an impartial referee listens to both sides and then makes a judgment by accepting one side's view. The given situation describes arbitration.
E)Arbitration is a decision process in which an impartial referee listens to both sides and then makes a judgment by accepting one side's view. The given situation describes arbitration.

Question 14

One of the key differences between arbitration and the civil justice system is that in arbitration the ________.

Accepted Answer

A)One of the key differences between arbitration and the civil justice system is that in arbitration, the union and the employer get to select the arbitrator (they also share the cost of the service).
B)One of the key differences between arbitration and the civil justice system is that in arbitration, the union and the employer get to select the arbitrator (they also share the cost of the service).
C)One of the key differences between arbitration and the civil justice system is that in arbitration, the union and the employer get to select the arbitrator (they also share the cost of the service).
D)One of the key differences between arbitration and the civil justice system is that in arbitration, the union and the employer get to select the arbitrator (they also share the cost of the service).
E)One of the key differences between arbitration and the civil justice system is that in arbitration, the union and the employer get to select the arbitrator (they also share the cost of the service).

Question 15

Dorco Cycles is a leading manufacturer of sports bicycles.The company has not revised employee benefits for a long time now.The labor union representatives interacted with the management a number of times to increase the wages,but the company maintained that it is not in good shape to offer a pay hike.The union finally decides to stop work for a week to pressure management.This is an example of a(n)________.

Accepted Answer

A)A strike is a temporary work stoppage aimed at forcing management to accept union demands. The stoppage described in this case is a form of strike.
B)A strike is a temporary work stoppage aimed at forcing management to accept union demands. The stoppage described in this case is a form of strike.
C)A strike is a temporary work stoppage aimed at forcing management to accept union demands. The stoppage described in this case is a form of strike.
D)A strike is a temporary work stoppage aimed at forcing management to accept union demands. The stoppage described in this case is a form of strike.
E)A strike is a temporary work stoppage aimed at forcing management to accept union demands. The stoppage described in this case is a form of strike.

Question 16

Corgo Inc.is a manufacturer of personal care products.It manufactures such products as cosmetics,soaps,and toothpastes.The company has more than 4000 workers.In order to pressure the company to give a pay hike,the labor union asks the employees to avoid buying the company's products for their own families and relatives.This tactic is known as ________.

Accepted Answer

A)Boycott is a protest method where union members and sympathizers refuse to buy or handle the product of a target company. The labor union is adopting boycott in this case.
B)Boycott is a protest method where union members and sympathizers refuse to buy or handle the product of a target company. The labor union is adopting boycott in this case.
C)Boycott is a protest method where union members and sympathizers refuse to buy or handle the product of a target company. The labor union is adopting boycott in this case.
D)Boycott is a protest method where union members and sympathizers refuse to buy or handle the product of a target company. The labor union is adopting boycott in this case.
E)Boycott is a protest method where union members and sympathizers refuse to buy or handle the product of a target company. The labor union is adopting boycott in this case.

Question 17

Lothex Manufacturing is a firm that produces automobile accessories such as seat belts,leather seats,and cushions.The company has a collective bargaining agreement with the labor union and the contract has specified steps for punishing employees.The firm has to give a warning to an employee for his or her first offence.The employer can issue a suspension if the employee commits the mistake again and the employee is terminated on committing the mistake for a third time.This is an example of ________.

Accepted Answer

A)Progressive discipline is an escalating process of discipline that gives employees several opportunities to correct performance problems before being terminated.
B)Progressive discipline is an escalating process of discipline that gives employees several opportunities to correct performance problems before being terminated.
C)Progressive discipline is an escalating process of discipline that gives employees several opportunities to correct performance problems before being terminated.
D)Progressive discipline is an escalating process of discipline that gives employees several opportunities to correct performance problems before being terminated.
E)Progressive discipline is an escalating process of discipline that gives employees several opportunities to correct performance problems before being terminated.

Question 18

Progressive discipline usually starts with a(n)________.

Accepted Answer

A)Progressive discipline usually starts with an oral warning for the first offense, followed by a written warning, then another written warning and suspension without pay, and then finally termination after the fourth offense.
B)Progressive discipline usually starts with an oral warning for the first offense, followed by a written warning, then another written warning and suspension without pay, and then finally termination after the fourth offense.
C)Progressive discipline usually starts with an oral warning for the first offense, followed by a written warning, then another written warning and suspension without pay, and then finally termination after the fourth offense.
D)Progressive discipline usually starts with an oral warning for the first offense, followed by a written warning, then another written warning and suspension without pay, and then finally termination after the fourth offense.
E)Progressive discipline usually starts with an oral warning for the first offense, followed by a written warning, then another written warning and suspension without pay, and then finally termination after the fourth offense.

Question 19

Which of the following is a key difference between mediation and arbitration?

Accepted Answer

A)Mediators can only offer suggestions and their solutions are not binding. The solutions of arbitration are binding.
B)Mediators can only offer suggestions and their solutions are not binding. The solutions of arbitration are binding.
C)Mediators can only offer suggestions and their solutions are not binding. The solutions of arbitration are binding.
D)Mediators can only offer suggestions and their solutions are not binding. The solutions of arbitration are binding.
E)Mediators can only offer suggestions and their solutions are not binding. The solutions of arbitration are binding.

Question 20

Which of the following terms refers to a formal complaint against an employer?

Accepted Answer

A)Grievance is a formal complaint against an employer. Grievances can range from the petty to the profound.
B)Grievance is a formal complaint against an employer. Grievances can range from the petty to the profound.
C)Grievance is a formal complaint against an employer. Grievances can range from the petty to the profound.
D)Grievance is a formal complaint against an employer. Grievances can range from the petty to the profound.
E)Grievance is a formal complaint against an employer. Grievances can range from the petty to the profound.

Quiz 12: Labor Relations