Two Nurses on a Psychiatric Unit Come from Different Backgrounds

Two nurses on a psychiatric unit come from different backgrounds and have graduated from different universities.They are given a set of new orders from the unit manager.Each nurse displays different emotions in response to the orders.Nurse A indicates that the new orders include too many changes; Nurse B disagrees and verbally indicates why.This step in the process is which of the following in Thomas' stages of conflict?

A) Frustration
B) Conceptualization
C) Action
D) Outcomes