The nurse manager must develop a patient satisfaction survey.What is one of the critical elements in selecting a patient satisfaction instrument?

Question

Quizplus · Accepted Answer

Because satisfaction is a measure of service and service is a measure of perception of what matters to the patient,to measure satisfaction,surveys must include items that reflect the perspective of the patient.The quality of human contacts becomes the measure by which the consumer forms perceptions and judgments about nursing and the health agency.Consumers may not be able to evaluate the quality of interventions,but they always can evaluate the quality of the relationship with the person delivering the service.

The Nurse Manager Must Develop a Patient Satisfaction Survey