When closing a negative message,explaining the steps being taken to avoid similar mistakes in the future
A) is a bad idea, since it distracts attention from the main idea.
B) is helpful, even when those steps are not likely to make a difference.
C) should always be avoided since it acknowledges guilt.
D) can underline the sincerity of an apology.
E) will usually result in skepticism among your peers.

Question

Quizplus · Accepted Answer

D)In many situations,an important aspect of a respectful close is describing the actions being taken to avoid similar mistakes in the future.Offering such explanations can signal that the person or organization is serious about not repeating the error.Taking those steps is likely to make a difference,should not be avoided,and will not result in skepticism among your peers.

When Closing a Negative Message,explaining the Steps Being Taken to Avoid