Question 1

The term behavioral multiplication refers to the process of having managers and employees perform new behaviors that are central to and symbolic of the new organizational culture that a company wants to create.

Accepted Answer

This process is called behavioral addition.

Question 2

In terms of external organizational environments, the ____ environment affects all organizations while the ____ environment is unique to each company.

Accepted Answer

Exhibit 3.2

Question 3

When used together, the combination of behavioral substitution, behavioral addition, and changing visible artifacts is extremely likely to achieve the desired changes in organizational culture.

Accepted Answer

Corporate cultures are very difficult to change. Consequently, there is no guarantee that these techniques will work.

Question 4

Suppose that a Mexican car manufacturer wants to export cars to Guatemala. The fact that the distribution of income within Guatemala is highly unequal and that about 75 percent of the population is below the poverty line would be a(n) ____ component in the manufacturer's general environment.

Accepted Answer

The fact that 75 percent of the population in Guatemala is below the poverty line is an economic component of the manufacturer's general environment that would impact its decision to export cars to Guatemala. This would have implications for the demand for cars and the ability of the population to purchase them.

Question 5

Successful organizational cultures seem to be based solely upon consistency (i.e., "strength" of the organizational culture).

Accepted Answer

Successful organizational cultures seem to be based upon adaptability, involvement, a clear mission, and consistency.

Question 6

Advocacy groups cannot directly regulate organization practices.

Accepted Answer

Advocacy groups can raise awareness and put pressure on organizations to change their practices, but they do not have direct regulatory power over them. Regulatory power typically lies with government agencies or industry-specific oversight organizations.

Question 7

Extensive research demonstrates clearly that organizational culture is strongly related to organizational success.

Accepted Answer

There is only preliminary research showing that organizational culture is related to organizational success.

Question 8

Over the past 20 years, which of the following is an industry that has experienced both the stable and dynamic environments predicted by punctuated equilibrium theory?

Accepted Answer

The U.S. airline industry is used in the text as an example of punctuated equilibrium, or a long, simple period of stability followed by short periods of dynamic, fundamental change.

Question 9

After the company founders are gone, stories and heroes can help to sustain the founder's values, attitudes, and beliefs in the organizational culture.

Accepted Answer

Stories and heroes can serve as a way to keep the founder's legacy alive and maintain the values and beliefs they instilled in the organization even after they are no longer present.

Question 10

Which of the following companies is most likely operating in a dynamic environment?

Accepted Answer

A dynamic environment is one in which the rate of change is fast. A video game maker faces short product life cycles and rapid changes in technology.

Question 11

Organizational heroes can be used to make sense of organizational events and changes.

Accepted Answer

Organizational stories are used to make sense of organizational events and changes and to emphasize culturally consistent assumptions, decisions, and actions. While organizational heroes may be included in such stories, it is the story that provides the sense-making function.

Question 12

All events outside a company that have the potential to influence or affect it occur in the ____ environment.

Accepted Answer

External environment includes all events, entities, and factors outside the company that could potentially affect it. This includes economic, political, social, technological, and legal factors. Specific environment refers to the immediate industry and competitive environment the company operates in, formal environment refers to regulations and laws set forth by government bodies, potential environment is not a widely recognized term, and national environment refers to the larger country-level factors such as economic conditions and cultural norms.

Question 13

A primary source of organizational culture is the company founder.

Accepted Answer

The company founder plays a significant role in shaping the organizational culture through their values, beliefs, and behaviors. They set the initial tone and expectations for the company and can influence the culture even after they have left the organization.

Question 14

Organizational culture refers to the set of key values, beliefs, and attitudes shared by organizational members.

Accepted Answer

Organizational culture is defined as the shared set of beliefs, values, attitudes, and practices that shape an organization's operating style and influence its ability to achieve its goals.

Question 15

In terms of environmental complexity, ____ environments have few environmental factors, whereas ____ environments have many environmental factors.

Accepted Answer

Definitions of simple and complex environments.

Question 16

What are the two types of external organizational environments?

Accepted Answer

The answer of What are the two types of external...

Question 17

Because external environments can be dynamic, confusing, and complex, managers use a three-step process to make sense of the changes in their external environments. Those steps are (1) environmental scanning, (2) interpreting environmental factors, and (3) acting on threats and opportunities.

Accepted Answer

This statement is true. Managers use a three-step process of environmental scanning, interpreting environmental factors, and acting on threats and opportunities to make sense of changes in their external environments.

Question 18

According to the ____theory, companies go through long, simple periods of environmental stability, followed by short, complex periods of dynamic, fundamental environmental change, finishing with a return to environmental stability.

Accepted Answer

This is the definition of punctuated equilibrium theory.

Question 19

Managers can make sense of their changing external environments by completing all three of the following steps: environmental scanning, interpreting environmental factors, and acting on threats and opportunities.

Accepted Answer

This statement is true, as managers need to scan the external environment, interpret the findings, and then take action to address any threats or opportunities they identify.

Question 20

A company facing a simple environment would ____.

Accepted Answer

Definition of a simple environment.

Quiz 3: Organizational Environments and Cultures