Emma works as a receptionist at Willoware Inc. As a part of her job, she is responsible not only for attending calls but also for welcoming clients and customers, keeping a record of the visitors, and mediating between visitors and managers. In the context of job design, Willoware Inc. is most likely using _____.
A) job specialization
B) task rigidity
C) job enlargement
D) task identity

Question

Quizplus · Accepted Answer

The job characteristics described suggest that Willoware Inc. is using job enlargement, which involves expanding the scope of the receptionist's job to include more responsibilities and tasks. This can help increase job satisfaction and motivation by giving the employee a greater variety of duties to perform. Job specialization (A) would involve breaking down the job into smaller, more specific tasks, which doesn't seem to be the case here. Task rigidity (B) refers to a lack of flexibility or autonomy in completing tasks, which isn't necessarily implied by the description. Task identity (D) involves the degree to which a job allows an employee to see the impact of their work, which isn't directly addressed in the scenario.

Emma Works as a Receptionist at Willoware Inc