During the hiring process for a customer relationship manager at Jocylles, a toy manufacturer, the applicants were given role-playing exercises in which they were asked to interact directly with a trained role player. This was designed to assess the communication and interpersonal skills of the candidates. In this scenario, which of the following selection tests did Jocylles employ to hire a customer relationship manager?
A) Specific ability quizzes
B) Assessment centers
C) Personality quizzes
D) Biographical data surveys

Question

Quizplus · Accepted Answer

Jocylles employed assessment centers to hire a customer relationship manager as they used role-playing exercises to assess the communication and interpersonal skills of the candidates. Assessment centers are often used to evaluate managerial or higher-level positions where a combination of abilities and personality traits are necessary for success. Specific ability quizzes, personality quizzes, and biographical data surveys are different types of selection tests used to assess specific traits, such as cognitive abilities, personality characteristics, or past experiences, respectively.

During the Hiring Process for a Customer Relationship Manager at Jocylles