Itina Global Solutions recently received a new service request from a client. To execute this request, the managing director of the company sends out an email to all employees that contains details of the work that needs to be accomplished. In the context of formal communication channels, this scenario illustrates _____.
A) downward communication
B) upward communication
C) horizontal communication
D) lateral communication

Question

Quizplus · Accepted Answer

The scenario describes the managing director sending an email to all employees, which is a classic example of downward communication, where information flows from higher level in the organizational hierarchy to lower levels.

Itina Global Solutions Recently Received a New Service Request from a Client