Brandon received an email from his travel agent, which stated that his trip to London will be postponed because of a problem with his visa application. Brandon assumed that this visa issue concerned every other applicant who was traveling to London, even though that was not the case. This scenario illustrates the concept of _____.
A) closure
B) kinesics
C) social loafing
D) structural accommodation

Question

Quizplus · Accepted Answer

The scenario illustrates the concept of closure, which is the tendency to fill in missing information based on past experiences or assumptions. Brandon assumed that the visa issue applied to every applicant, even though he had no evidence to support this assumption.

Brandon Received an Email from His Travel Agent, Which Stated