Question 1

__________are a basis of comparison for measuring the extent to which organizational performance is satisfactory or unsatisfactory.
A) Standards
B) Observations
C) Values
D) Deviations

Accepted Answer

Standards are established criteria and benchmarks used to measure the effectiveness and efficiency of an organization's performance. They provide a clear idea of what is expected and serve as a basis for comparison to evaluate success or failure. Observations, values, and deviations may be used in evaluating organizational performance, but they are not a basis of comparison or a standard.

Question 2

Shawn is a manager at Jolez Solutions. Whenever employees underperform, he asks them to work overtime for a few days. In this case, Shawn is using _____.
A) feedback control
B) feedforward control
C) concurrent control
D) reactive control

Accepted Answer

The answer of Shawn is a manager at Jolez Solutions....

Question 3

As long as the graphic designers at Spiral Animation deliver five designs every week, they are allowed to make their own schedules and take as many breaks during work hours as they want. This scenario illustrates that Spiral Animation uses _____.
A) self-control
B) concertive control
C) bureaucratic control
D) normative control

Accepted Answer

The answer of As long as the graphic designers at...

Question 4

Baked Delights is a startup bakery. To set up its own business standards, it recently collected data on the quality and pricing of the products of Sweet Tooth, the largest and most popular bakery in the region. This is an example of _____.
A) business regulation
B) suboptimization
C) benchmarking
D) profiling

Accepted Answer

This is an example of benchmarking, where Baked Delights is comparing its business standards with those of Sweet Tooth, the leader in the market. This can help Baked Delights understand how it can improve or match the quality and pricing of its products.

Question 5

_____ occurs when performance improvement is attained in one part of an organization but only at the expense of decreased performance in another part.
A) Suboptimization
B) Process gain
C) Organizational balance
D) Optimization

Accepted Answer

Suboptimization occurs when a part of the organization improves its performance but only at the expense of decreased performance in another part. This can be detrimental to the overall effectiveness of the organization as a whole.

Question 6

Leonel owns a luxury car showroom. He hires staff members who are communicative and pleasant and possess knowledge on the cars they are selling. His employees share the same love for cars as him. This scenario illustrates that Leonel uses _____.
A) concertive control
B) objective control
C) bureaucratic control
D) normative control

Accepted Answer

The answer of Leonel owns a luxury car showroom. He...

Quiz 16: Control

__________are a basis of comparison for measuring the extent to which organizational performance is satisfactory or unsatisfactory.

Shawn is a manager at Jolez Solutions. Whenever employees underperform, he asks them to work overtime for a few days. In this case, Shawn is using _____.

As long as the graphic designers at Spiral Animation deliver five designs every week, they are allowed to make their own schedules and take as many breaks during work hours as they want. This scenario illustrates that Spiral Animation uses _____.

Baked Delights is a startup bakery. To set up its own business standards, it recently collected data on the quality and pricing of the products of Sweet Tooth, the largest and most popular bakery in the region. This is an example of _____.

_____ occurs when performance improvement is attained in one part of an organization but only at the expense of decreased performance in another part.

Leonel owns a luxury car showroom. He hires staff members who are communicative and pleasant and possess knowledge on the cars they are selling. His employees share the same love for cars as him. This scenario illustrates that Leonel uses _____.