According to the service-profit chain, success begins with:
A) autocratic management.
B) a high degree of centralization in service operations.
C) how well management treats service employees.
D) the availability of enterprising ideas.

Question

Quizplus · Accepted Answer

According to the service-profit chain, success begins with how well management treats service employees. This is because employees who are treated well are more likely to be satisfied, engaged, and motivated, which leads to better customer service and ultimately, higher profits. Autocratic management and centralization can actually hinder employee satisfaction and engagement, while the availability of enterprising ideas is important for innovation but not necessarily the starting point for success according to the service-profit chain.

According to the Service-Profit Chain, Success Begins With