When answering a telephone for a healthcare practice, which of the following practices helps create a positive impression on the caller?
A) Speak in monotone
B) Smile
C) Use medical jargon
D) All of the above

Question

Quizplus · Accepted Answer

Although it may seem silly, you should always smile when you answer the telephone. The physical act of smiling affects how your words sound. It is as if your caller can see you smiling, which creates a positive impression.

When Answering a Telephone for a Healthcare Practice, Which of the Following