When a patient calls in complaining about the care he or she received or the fee charged, which of the following should be avoided?
A) Placing blame for the error
B) Responding with "Let me help you"
C) Finding the source of the problem and then presenting options for resolution
D) Providing good customer service

Question

Quizplus · Accepted Answer

When callers complain, do not attempt to blame someone else, and never argue with the patient. Find the source of the problem, and then present options to the caller as to how the situation can be resolved. Remember to treat callers in the same manner that you would wish to be treated. Provide good customer service to patients, and complaints will be few and far between.

When a Patient Calls in Complaining About the Care He