Question 1

Inventories of computer hardware, calculators, and copiers for tax purposes are
A) deducted as a practice expense for the year in which they are purchased.
B) depreciated over 2 years.
C) depreciated over 5 years.
D) depreciated over 7 years.

Accepted Answer

Computer hardware, calculators, and copiers are considered larger office equipment and depreciate over 5 years. Small equipment (e.g., thermometers, glucose monitors) is deducted as a practice expense for the year in which it is purchased. Office furniture (e.g., desks, files, safes, exam tables) depreciates over 7 years.

Question 2

Many state laws mandate that termination letters be sent by which of the following services?
A) First-Class Mail
B) Priority Mail
C) Certified Mail
D) Certified Mail with Return Receipt

Accepted Answer

Many state laws mandate that termination letters be sent by Certified Mail with Return Receipt. The mailing receipt showing the letter was mailed and the Return Receipt along with a copy of the letter are uploaded into the electronic health record (EHR) or filed in the paper medical record. These items provide proof the law was followed in case there is ever a question.

Question 3

What duties should be performed in anticipation of the day at the provider's office?
A) Turn on the lights in all examination rooms.
B) Make sure each room is fully stocked with supplies.
C) Turn on all equipment that will be used throughout the day.
D) All of the above should be performed.

Accepted Answer

Many duties should be performed to prepare for a day of seeing patients, including turning on the lights in the facility, making sure the rooms are stocked, and turning on equipment that will be used throughout the day.

Question 4

If proof of mailing is needed, the medical assistant might ask the post office for
A) special handling.
B) insured mail.
C) a certificate of mailing.
D) a certificate of delivery.

Accepted Answer

A certificate of mailing is proof that an item was given to the post office and mailed.

Question 5

For practices that do not use e-prescribing, where should extra prescription pads be stored?
A) In the exam room
B) In the provider's pocket
C) In a locked cabinet
D) Any of the above

Accepted Answer

For practices that do not use e-prescribing, prescription pads should not remain in exam rooms. The provider should keep a pad in his or her pocket, and the extra prescription pads should be stored in a locked cabinet. Prescription pads should never be accessible to patients, as some might take the pads and try to forge a prescription, which is illegal.

Question 6

For equipment inventory, which of the following should be kept at a central location, available to all users?
A) Maintenance log
B) Service provider contact information
C) Warranty information
D) Operations manual

Accepted Answer

The owner's or operation manual and warranty information for each item should be kept at a central location, available to the users. Many facilities utilize logs to help track routine maintenance and service calls. The logs should include: equipment name, serial number, location of machine, and facility's unique equipment number if applicable; warranty information (e.g., start and end date, warranty coverage); service provider contact information; and maintenance activities performed.

Question 7

Which is the most common service used by heathcare facilities for envelopes and packages weighing up to 13 ounces?
A) Priority Mail
B) Priority Mail Express
C) First-Class Mail
D) Standard Post service

Accepted Answer

First-Class Mail service provides delivery in three days or less. Envelopes and packages weighing up to 13 oz. (ounces) can be mailed using this service. This is the most common service used by the healthcare facility. The postage is based on the item's size, shape, and weight. Insurance and additional services can be added for an extra fee. Priority Mail envelopes and boxes are available at the Post Office, and a flat rate fee is available based on the size of the priority envelope or box rather than the weight of the items. Priority Mail is cheaper than Priority Mail Express and insurance is part of the service. Standard Post service is an economical ground service for oversized, less urgent packages. This service can be used for larger packages weighing up to 70 lbs. and measuring up to 130 inches in combined girth and length.

Question 8

Inventory management involves tracking inventory and identifying the quantity of product to purchase. The goal of inventory management is to have adequate supplies on hand to use in the healthcare facility, yet not have too much stock that will expire or take a long time to use.
A) Both statements are true.
B) Both statements are false.
C) The first statement is true; the second is false.
D) The first statement is false; the second is true.

Accepted Answer

Inventory management involves ordering, tracking inventory, and identifying the quantity of product to purchase. The goal of inventory management is to have adequate supplies on hand to use in the healthcare facility, yet not have too much stock that will expire or take a long time to use.

Question 9

The reorder point for an item is calculated based on
A) the number used per day.
B) the number of days it takes to order and receive the product.
C) the number in current inventory.
D) Both A and B
E) All of the above

Accepted Answer

The reorder point for an item can be calculated based on the number used per day and the number of days it takes to order and receive the product. The reorder point for medical and administrative supplies can be different for each item due to the usage rate and the time it takes to receive the item after it is ordered.

Question 10

What is the main reason for acute back injuries?
A) Reaching, twisting, or bending when lifting
B) Lifting items too heavy for the back to support
C) Bad body mechanics when lifting
D) Poor footing or constrained posture

Accepted Answer

Typically, improper lifting or lifting items too heavy for the back to support are the main reasons for acute back injuries. Other reasons for back injuries include: reaching, twisting, or bending when lifting; bad body mechanics when lifting, pushing, pulling, or carrying items; and poor footing or constrained posture.

Question 11

An ordered item that has not been delivered when promised or demanded but will be supplied at a later date is said to be
A) backordered.
B) front-ordered.
C) on hold.
D) circumvented.

Accepted Answer

Ordered items that are not delivered when promised or demanded but will be supplied at a later date are said to be backordered.

Question 12

Common items that criminals look for in physicians' offices include
A) checkbooks.
B) narcotics and cash.
C) checks and over-the-counter meds.
D) over-the-counter meds and cash.

Accepted Answer

Criminals often enter physicians' offices to try to find narcotics and cash.

Question 13

For which of the following products must a physician authorize the order and provide a copy of his or her DEA registration?
A) Sterile solutions
B) Medications
C) Needles
D) Narcotics

Accepted Answer

If the medical assistant is ordering narcotics, the physician must authorize the order and provide a copy of his or her Drug Enforcement Administration (DEA) registration. In some states, ordering sterile solutions (e.g., IV bags, normal saline vials), medications, and needles requires the provider's license number.

Question 14

Which of the following is a monthly activity?
A) Restock rooms
B) Organize reading materials in rooms
C) Disinfect toys in patient waiting areas
D) Inventory emergency supplies

Accepted Answer

Crash carts and other emergency supplies need to be inventoried monthly. During slow times, medical assistants are expected to do extra duties including restocking medical and office supplies, forms, and patient literature. Just like at home, the cabinets and drawers in a medical office need to be straightened and reorganized. Toys should be disinfected per clinic protocol for infection control purposes.

Question 15

When new stock is added, it should be placed
A) at the front.
B) in the middle.
C) in the back.
D) wherever it will fit.

Accepted Answer

New stock should be placed at the back so that older stock is used first or before expiration dates.

Question 16

Books, manuscripts, and computer-recorded items are classified as __________ mail.
A) first class
B) standard
C) media
D) bulk

Accepted Answer

Media mail is used for books, film, manuscripts, printed music, printed test materials, sound recordings, play scripts, printed educational charts, loose-leaf pages and binders consisting of medical information, videotapes, and computer recorded media, such as CD-ROMs and diskettes.

Question 17

Which type of special postal service would you use for a heavy, expensive piece of medical equipment being returned to the manufacturer for a refund?
A) Registered
B) First class
C) Certified
D) Special delivery

Accepted Answer

Registered mail is the correct choice for sending a heavy piece of medical equipment back to the manufacturer for a refund.

Question 18

A(n) _____________ is a list of items ordered and items shipped.

Accepted Answer

The answer of A(n) _____________ is a list of items...

Question 19

A difference among conflicting facts, claims, or opinions is called a(n)
A) error.
B) discrepancy.
C) outsource.
D) circumvention.

Accepted Answer

A discrepancy is a difference among conflicting facts, claims, or opinions.

Question 20

Mail sent within the Unites States and its territories is called ___________ mail.

Accepted Answer

The answer of Mail sent within the Unites States and...

Quiz 10: Daily Operations in the Ambulatory Care Setting

Inventories of computer hardware, calculators, and copiers for tax purposes are

Many state laws mandate that termination letters be sent by which of the following services?

What duties should be performed in anticipation of the day at the provider's office?

If proof of mailing is needed, the medical assistant might ask the post office for

For practices that do not use e-prescribing, where should extra prescription pads be stored?

For equipment inventory, which of the following should be kept at a central location, available to all users?

Which is the most common service used by heathcare facilities for envelopes and packages weighing up to 13 ounces?

Inventory management involves tracking inventory and identifying the quantity of product to purchase. The goal of inventory management is to have adequate supplies on hand to use in the healthcare facility, yet not have too much stock that will expire or take a long time to use.

The reorder point for an item is calculated based on

What is the main reason for acute back injuries?

An ordered item that has not been delivered when promised or demanded but will be supplied at a later date is said to be

Common items that criminals look for in physicians' offices include

For which of the following products must a physician authorize the order and provide a copy of his or her DEA registration?

Which of the following is a monthly activity?

When new stock is added, it should be placed

Books, manuscripts, and computer-recorded items are classified as __________ mail.

Which type of special postal service would you use for a heavy, expensive piece of medical equipment being returned to the manufacturer for a refund?

A(n) _____________ is a list of items ordered and items shipped.

A difference among conflicting facts, claims, or opinions is called a(n)

Mail sent within the Unites States and its territories is called ___________ mail.