Examples of the Balanced Scorecard's business processes measurement criteria are ___________.
A)Asset utilization and cash flow
B)Brand image and reputation
C)Cycle times and defect rates
D)Employee morale and IT capabilities

Question

Quizplus · Accepted Answer

The Balanced Scorecard's business processes measurement criteria typically focus on objective measures such as cycle times and defect rates, rather than subjective metrics such as employee morale or brand image. Asset utilization and cash flow may also be relevant measures, but they are more closely associated with financial perspectives in the Balanced Scorecard framework. IT capabilities could potentially be part of the business processes category, but it would depend on how they are defined and used by the organization.

Examples of the Balanced Scorecard's Business Processes Measurement Criteria Are