According to the expectancy/disconfirmation theory, when performance perceptions exactly match what was expected, then _____ occurs.
A) cognitive dissonance
B) confirmatory bias
C) confirmation
D) dissatisfaction

Question

Quizplus · Accepted Answer

Confirmation occurs when performance perceptions exactly match what was expected. This means that the individual's expectations have been met, resulting in a sense of satisfaction and confirmation of their beliefs or attitudes.

According to the Expectancy/disconfirmation Theory, When Performance Perceptions Exactly Match