A national chain of sandwich stores encourages the development of uniformity among customer-facing employees in all its outlets to increase familiarity and trust with the brand.To attain consistency in behavior,managers of the various outlets keep a record of employees who make errors and those who adhere to protocol.Successful employees are rewarded,while negligent employees are reprimanded.The managers in this case are using ________.
A) knowledge-based trust
B) deterrent-based trust
C) identification-based trust
D) isolation-based trust

Question

Quizplus · Accepted Answer

The managers in this case are using deterrent-based trust. This type of trust is based on the fear of punishment or negative consequences for not adhering to protocol or making mistakes. The managers are using reprimands to deter employees from making errors and to encourage consistency in behavior.

A National Chain of Sandwich Stores Encourages the Development of Uniformity