Mark Prescott,a retired attorney general,is invited by the boards of Simplex and Duplex,rival telecom companies,to mediate in a dispute over a patent between the two companies.Which of the following mediation styles should Mr.Prescott adopt if his objective is to increase the prospects for lasting tension reduction between the disputants?
A) manipulation
B) formulation
C) facilitation
D) conception

Question

Quizplus · Accepted Answer

Facilitative mediation focuses on assisting the parties in reaching a mutually acceptable solution through open communication and active listening. This style of mediation is characterized by the mediator's impartiality, nondirectiveness, and use of probing questions to explore underlying issues. By helping the Simplex and Duplex boards to communicate effectively and openly, Mr. Prescott's facilitative style can increase the prospects for a lasting resolution of the patent dispute and reduce the tension between the two companies.

Mark Prescott,a Retired Attorney General,is Invited by the Boards of Simplex