_____ encourage those feeling emotional distress to talk about what happened and how they feel about it.

Question

Quizplus · Accepted Answer

Other-centered messages focus on encouraging communication and empathy towards the person feeling distressed, which is the most appropriate approach in this scenario. Positive face needs focus on maintaining one's positive self-image, while negative face needs focus on one's desire for autonomy and independence. Buffers refer to messages that soften the impact of negative information.

_____ Encourage Those Feeling Emotional Distress to Talk About What