Question 1

Nestlé was unsuccessful in early attempts to sell its chocolate in India. It discovered its chocolate bars were not suitable for the Indian markets because the candy became messy from sitting in direct sunlight without the benefit of air conditioning. Nestlé adopted an innovative strategy and developed Chocostick,a liquid chocolate that is now very popular. Which management function did Nestlé use to solve its problem?

Accepted Answer

Nestlé used planning as a management function to solve its problem. It recognized the issue with its chocolate bars and developed a new product, Chocostick, that would be suitable for the Indian market. This shows that Nestlé planned for the specific market conditions and developed a product accordingly. Planning is a key function of management that involves setting goals, analyzing the situation, and developing strategies to achieve those goals.

Question 2

The Dilawri Group,a Winnipeg-based automotive firm,wants to ensure its employees are "happy to walk into its buildings every single day." Which management function is being used to make this happen?

Accepted Answer

The function of leading involves motivating, directing, and influencing employees to work towards achieving the goals and objectives of the organization. By creating a work environment where employees are happy to come to work, the Dilawri Group is using the leading function to ensure that their employees are motivated to work towards achieving the company's goals.

Question 3

A recently opened bakery's 2018 objectives were to increase its revenues by at least 15 percent and reduce its net losses by at least 25 percent. According to your textbook,what management function would be instrumental in setting and meeting these goals?

Accepted Answer

Planning is the management function responsible for setting goals and objectives and developing a detailed plan to achieve them. In this case, the bakery management needs to set specific goals for increasing revenue and decreasing net losses, followed by developing a plan with specific actions to achieve those goals.

Question 4

A Canadian magazine published a recipe for dinner rolls and the description had a religious connotation. The ensuing controversy forced the magazine to pull its issue off newsstands and issue an apology. Which management function did the magazine employ by issuing an apology to readers?

Accepted Answer

The management function employed by issuing an apology to readers is controlling, as it involves taking corrective action in response to a problem or deviation from the plan. By apologizing, the magazine is attempting to control the damage caused by the controversial recipe and its religious connotations.

Question 5

A human resource manager had to find inexpensive ways to reward employees and bolster morale during a sales-flattening economic downturn. Which management function would need to be engaged?

Accepted Answer

Leading involves motivating and inspiring employees, which aligns with finding ways to reward employees and boost morale.

Question 6

To achieve its goal of increased market share,a coffee and donut shop launched a program in London,Ontario,that awards grade-school students a free donut for every "A" on their report cards. What management function was used to create this program?

Accepted Answer

The program was created as a means to achieve the goal of increased market share, indicating that it was part of the company's strategic planning process.

Question 7

Jane is in charge of her sports team's annual fundraising auction. She will decide who will ask local businesses for prizes,who will determine the site,who will sell tickets to customers,and who will work the night of the auction. Which of the following activities is she engaged in?

Accepted Answer

Jane is engaging in the activity of organizing, which involves determining the tasks that need to be done, assigning those tasks to individuals or teams, and ensuring that resources are available to complete those tasks. The activities she is delegating, such as asking for prizes, determining the site, selling tickets, and working the night of the auction, are all part of the organizing process.

Question 8

Ruth was hired to be the second-in-command at Graham Mailing Services. She was told that her job was to deal with the employees to make sure they met the customers' mailing specifications. She has not been instructed on how to run machines or in any other technical area. What is her position?

Accepted Answer

Ruth's job description of overseeing employees and ensuring customer satisfaction falls under the category of management, specifically in the area of operations or production management. Marketing involves promoting and selling products or services, while relationship control may refer to managing customer or vendor relationships. Strategizing involves creating plans and goals for the company's future direction. None of these areas fully encompass Ruth's job responsibilities as described in the scenario.

Question 9

What is the term for getting work done through others?

Accepted Answer

Management is the term that refers to getting work done through others. It involves setting goals, planning, organizing resources, motivating employees, and ensuring that tasks are completed efficiently and effectively.

Question 10

What is the term for the accomplishment of tasks that help fulfill organizational objectives?

Accepted Answer

The term for the accomplishment of tasks that help fulfill organizational objectives is effectiveness. Efficiency refers to completing tasks with minimum resources, optimizing refers to achieving the best possible outcome, and satisficing refers to settling for a satisfactory outcome rather than an optimal one.

Question 11

The response to the 2016 Fort McMurray,Alberta wildfires was reportedly hampered by incompatible radio systems between different agencies. Which concept would a manager use to resolve this situation?

Accepted Answer

The answer of The response to the 2016 Fort McMurray,Alberta...

Question 12

A manager strives to accomplish tasks that help fulfill organizational objectives. What is the manager trying to improve?

Accepted Answer

A manager is trying to improve organizational effectiveness, which refers to the degree to which an organization achieves its objectives. Organizational efficiency (A) refers to how well an organization uses its resources to achieve objectives. Organizational functionality (C) is a vague term that does not clearly define what the manager is trying to improve. Organizational productivity (D) refers to the quantity of output produced per unit of input. While a manager may be interested in improving productivity as one aspect of organizational effectiveness, it is not the primary focus.

Question 13

A business school administrator is determining what classes will be offered,in which rooms,and who will teach each class. What management function is involved in this work?

Accepted Answer

Organizing is the management function involved in determining what classes will be offered (putting things in place), in which rooms (allocating resources), and who will teach each class (assigning responsibilities).

Question 14

What management function is being engaged when a manager is determining organizational goals and the means for achieving them?

Accepted Answer

Planning is the management function that involves determining organizational goals and the means for achieving them. It involves analyzing information, making decisions, and creating a roadmap for the organization's future. Organizing, leading, and controlling come after planning in the management process.

Question 15

Suncor has experienced significant financial and operational challenges in the previous three years. Who is expected to develop the long-term plans needed to ensure the company's stability and survival?

Accepted Answer

Top managers are responsible for developing long-term plans and strategies, and ensuring the overall success and stability of the organization. Given Suncor's significant challenges, it would be appropriate for top managers to take the lead in developing long-term plans to ensure the company's survival. Supervising managers, first-line managers, and middle managers are responsible for implementing these plans and strategies, but not necessarily developing them.

Question 16

Which of the following functions is typically performed by middle managers?

Accepted Answer

Middle managers are responsible for planning and implementing subunit strategies for achieving organizational goals. They are responsible for executing the plans developed by top-level managers and coordinating the efforts of lower-level managers. They are often called tactical managers as they are responsible for implementing strategies and plans developed by top management.

Question 17

In 2016,a major food manufacturer was forced to recall strained prunes because they contained pieces of rubber. What management function did the recall entail?

Accepted Answer

The recall of strained prunes due to the presence of rubber involves the management function of controlling. Controlling involves monitoring performance, comparing it with goals or standards, and taking corrective action as necessary. The recall is a corrective action taken to control and rectify the situation, ensuring that the product meets the required quality and safety standards.

Question 18

A Canadian Armed Forces drill instructor is motivating new recruits to challenge themselves. What management function is being engaged?

Accepted Answer

The drill instructor is engaged in the function of leading, which involves inspiring and motivating employees to achieve their goals and improve themselves.

Question 19

Designers such as Marimekko and Marant have partnered with Swedish retailer Hennes & Mauritz (better known as H&M)to sell an affordable line of exclusively designed high-fashion clothing. Hennes & Mauritz will take responsibility for manufacturing and marketing the clothes. What management function guided the alliance between the designer and the retailer?

Accepted Answer

The answer of Designers such as Marimekko and Marant have...

Question 20

A manager is monitoring progress toward goal achievement,and taking corrective action when needed. What management function is being engaged?

Accepted Answer

The answer of A manager is monitoring progress toward goal...

Quiz 1: Management