A company that listens to customer complaints and surveys employees and managers is performing which step in the training process?
A)work sample tests
B)needs assessment
C)selecting training methods
D)evaluating training

Question

A company that listens to customer complaints and surveys employees and managers is performing which step in the training process?
A)work sample tests  
B)needs assessment  
C)selecting training methods  
D)evaluating training

Quizplus · Accepted Answer

The act of listening to customer complaints and surveying employees and managers falls under the needs assessment step in the training process. This step involves identifying areas of improvement within the company, such as identifying skills gaps, employee development needs, or areas where the company can improve customer satisfaction. By listening to complaints and surveying employees and managers, the company can identify these areas and develop appropriate training programs to address them.

A Company That Listens to Customer Complaints and Surveys Employees