Narrative 12-2
Telecommunications providers often suffer from high turnover in their front-line positions. To combat this,Bell Canada offers 35 percent discounts to its employees on services including mobility,TV,internet,and home phone. By contrast,Rogers Communications offers 50 percent discounts on services for its employees.
-Refer to Narrative 12-2. According to reinforcement theory,which of the following defines the practice of giving employee discounts?

Question

Quizplus · Accepted Answer

According to reinforcement theory, the practice of giving employee discounts is an example of positive reinforcement, as it is intended to increase the likelihood of employees staying in their front-line positions by offering a desirable reward for doing so. None of the other options accurately describe this practice.

Narrative 12-2 Telecommunications Providers Often Suffer from High Turnover in Their Front-Line