When the local fast-food restaurant manager caught an employee giving free food to his friends,she fired him on the spot. When an employee stayed late after work one night to help a woman start her car,the manager rewarded him. Which type of control did the restaurant manager use in these two instances?
A)bureaucratic control
B)objective control
C)self-control
D)autocratic control

Question

When the local fast-food restaurant manager caught an employee giving free food to his friends,she fired him on the spot. When an employee stayed late after work one night to help a woman start her car,the manager rewarded him. Which type of control did the restaurant manager use in these two instances?
A)bureaucratic control  
B)objective control  
C)self-control  
D)autocratic control

Quizplus · Accepted Answer

The restaurant manager used bureaucratic control in these two instances by adhering to the rules and policies regarding employee behavior. The decision to fire the employee who gave free food was based on violating the company's policy of not giving away free food, while the decision to reward the employee who stayed late to help a customer aligns with the company's values of providing excellent customer service.

When the Local Fast-Food Restaurant Manager Caught an Employee Giving