Which term refers to a control method that encourages managers to look beyond traditional measures to evaluate four different perspectives on company performance?
A)optimization
B)customer churn
C)balanced scorecard
D)customer defection

Question

Which term refers to a control method that encourages managers to look beyond traditional measures to evaluate four different perspectives on company performance?
A)optimization  
B)customer churn  
C)balanced scorecard  
D)customer defection

Quizplus · Accepted Answer

The term that refers to a control method that encourages managers to look beyond traditional measures and evaluate four different perspectives on company performance is the balanced scorecard. The four perspectives are financial, customer, internal processes, and learning and growth. The balanced scorecard provides a more comprehensive and balanced view of the organization's performance.

Which Term Refers to a Control Method That Encourages Managers