What can be said about the perspectives of the balance scorecard?
A)The customer perspective is the most important in the control process.
B)The company's analysis of its controllable environment is most important to the company's success.
C)The innovation and learning perspective is the most important in the control process.
D)The perspectives examined by the balanced scorecard approach are of equal importance to a company's success.

Question

What can be said about the perspectives of the balance scorecard?
A)The customer perspective is the most important in the control process. 
B)The company's analysis of its controllable environment is most important to the company's success. 
C)The innovation and learning perspective is the most important in the control process. 
D)The perspectives examined by the balanced scorecard approach are of equal importance to a company's success.

Quizplus · Accepted Answer

The balanced scorecard approach examines four perspectives (financial, customer, internal process, and innovation and learning), which are all important and interdependent for a company's success. None of the perspectives can be considered more important than the others, as they are all critical for achieving a balanced and sustainable strategy.

What Can Be Said About the Perspectives of the Balance