A provider of computer technical support is using the balanced scorecard approach to control. Which of the following would the provider look at?
A)the percentage of its employees that have received training during the last year
B)management changes
C)its supply of parts
D)policies and procedures

Question

A provider of computer technical support is using the balanced scorecard approach to control. Which of the following would the provider look at?
A)the percentage of its employees that have received training during the last year  
B)management changes  
C)its supply of parts  
D)policies and procedures

Quizplus · Accepted Answer

The balanced scorecard approach focuses on four key areas: financial performance, customer satisfaction, internal business processes, and learning and growth. In this scenario, the percentage of employees that have received training during the last year falls under the learning and growth perspective, which is important for the provider to manage in order to ensure they have the necessary skills and knowledge to provide technical support. Management changes, supply of parts, and policies and procedures are not directly related to the balanced scorecard approach.

A Provider of Computer Technical Support Is Using the Balanced